
Adrienne D.

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About me
Sales Operations Manager ▪ Salesforce Certified Administrator ▪ Revenue Operations Management
Education

University of Washington
2007 - 2009BA Interdisc Studies: Society, Ethics and Human Behavior 3.88Activities and Societies: Tau Sigma National Honor Society, Human Rights Action Group Human Rights MinorGraduated Cum Laude, on Dean's List from Spring 2008 through Spring 2009.Senior thesis selected for publication in the University of Washington Bothell Policy Journal for the 2008-2009 academic year:Tasanasanta, A. (2008, Dec 3rd). United States Foreign Policy and North Korea: The Necessary Linkage of Food Assistance to Transparency of Food Distribution and Nuclear Disarmament.

University of Washington
2011 - 2013MBA LeadershipActivities and Societies: Senior Vice President of the MBA Association
Experience

Pacific Bag, Inc.
Sept 2001 - Jun 2012Led a team of 6 direct reports in areas related to procurement, operations, inventory management, and marketing. Operations planning requiring collaboration with logistics, accounting and customer service teams to ensure internal and external customer satisfaction. Demand planning of stock products and capacity planning with suppliers to ensure the right products on hand at the right time.• Utilized lean concepts to transform a loss leader production dept into a revenue generator Daily purchasing and quotation activities as well as scheduling a 2 person in-house production department managing 600 projects per year• Created and implemented an MRP system using Excel, decreasing line fill issues by 30% and saving 10+ hours per week
Purchasing Manager
Feb 2007 - Jun 2012Inventory Analyst / Quotation Specialist
Sept 2001 - Feb 2007

Leviton
Jan 2013 - May 2015Senior Buyer/Planner and New Product Development NPITeam lead for a six-person department of buyers in areas related to supply planning and inventory management. Collaborated with manufacturing engineering, design engineering, product management and quality control on both new products and existing product lines. Stepped in as a sourcing manager for a major product launch, ensuring supplier readiness and quality requirements were met.• Facilitated a stronger relationship with vendors resulting in a dramatic (>50%) decrease in quality holds from January 2013 to June 2014 and decreased lead times by up to 6 weeks• Ensured sufficient component inventory levels for product launch through numerous engineering design changes by proactively engaging with Leviton internal stakeholders and vendors, ensuring product launch was a success Show less

PACCAR
May 2015 - Mar 2024KENWORTH DIVISION. Leadership and coaching for the sales operations team (8 direct reports) providing operational support for the sales organization. Analyzed market trends, adapting sales strategies and strategic initiatives as appropriate. Process management to identify gaps and create operational efficiencies in the enterprise sales processes. Drafted and published program documents and policies for dealers. Utilized internal customer relationship management CRM software, collaborating with Finance, Marketing, and global sales to ensure customer satisfaction.---Spearheaded the creation of an automated mobile app for change orders, reducing processing time per change order by 4 hours per week while ensuring accurate workflows and data integrity.---Initiated a new automated process for invoice reconciliation, improving billing accuracy by 60% and decreasing processing time by 20 hours/week Show less KENWORTH DIVISION. Managing a team of Pricing analysts (5 direct reports) in support of sales teams, collaborating with engineering, marketing, and sales to ensure accurate cost forecasts and pricing. Analyzed and presented to Senior Leadership on pricing margins, revenue estimates, and profit levers, ensuring data-driven decisions around performance metrics.---Project leadership for a team of pricing analysts through a major program launch, working directly with program management to create over 5,000 sales codes with corresponding BOM lists, base models, standard options, and pricing strategies.---Successfully transitioned a team that was 100% in-office to be 100% remote, utilizing change management and organizational management skills to help the team adapt to changes while meeting business requirements Show less PACCAR Corporate: Developed and executed strategies for commodities in alignment with Corporate strategy. Performed industry research, presented SWOT analysis and commodity strategies to Senior Leadership, conducted quarterly business reviews QBR with suppliers, negotiated long term agreements focusing on vendor management.---Improved an underperforming supplier's fill rate by 20% and obtained agreement that the supplier will keep an additional 45 days/$2.5 million in inventory on hand as a result of in-depth discussions with the supplier's cross functional team Show less Developed and executed strategies for specific categories in alignment with PACCAR Corporate strategy. Presented commodity strategies to Senior Leadership, conducted quarterly business reviews, and honed negotiation skills while drafting long term agreements LTAs, conducted RFIs and RFPs for indirect commodities.---Performed an enterprise level office supply SKU rationalization and RFP. The resulting resource provided 30% savings for USA and Canadian office supply spend.---Determined key performance metrics KPIs, benchmarked and implemented best practices, and soft launched an Indirect Supplier Scorecard program Show less
Sales Operations Manager (Revenue Operations)
Feb 2021 - Mar 2024Pricing Manager
Sept 2018 - Feb 2021Senior Commodity Manager - Production Purchasing
Jul 2017 - Sept 2018Senior Commodity Manager - Indirect Purchasing
May 2015 - Jun 2017
Licenses & Certifications
- View certificate

Salesforce Sales Operations Professional Certificate
Coursera / PathstreamAug 2024 
Certified Professional in Supplier Diversity (CPSD)
ISMJul 2014
Certified Professional in Supply Management (CPSM)
ISMNov 2013- View certificate

Cert Prep: Salesforce Certified Administrator
LinkedInJan 2024 - View certificate

Salesforce Certified Administrator (SCA)
SalesforceSept 2024 - View certificate

Hands-On Introduction: SQL
LinkedInDec 2023 - View certificate

Salesforce Essential Training
LinkedInDec 2023 - View certificate

Using Power BI with Excel
LinkedInDec 2023 
Emergency Medical Technician (EMT)
National Registry of Emergency Medical TechniciansJul 2020
Wilderness First Responder
Wilderness Medical Associates InternationalSept 2021
Volunteer Experience
First Responder and EMT
Issued by King County Search and Rescue Association on Feb 2018
Associated with Adrienne D.Immediate Past President/ President/ Vice President/ Professional Development Chair/ Board Member
Issued by Institute for Supply Management - Western Washington on Nov 2013
Associated with Adrienne D.Big Sister
Issued by Big Brother Big Sister of Snohomish County on Oct 2010
Associated with Adrienne D.
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