Michael Garcia

Experience

• 

  Wells Fargo

  Feb 2013 - May 2015

  -Building and maintaining life long relationships-Professional work environment working with high value customers-Provide financial solutions to customer and meet sales goals -Proactively conversating with all customers via phone, face to face, or email to help them reach financial goals -Bringing exciting and professional attitude while providing a welcoming feel daily-Processing cash transactions for customers that helps them succeed financially-Notice verbal cues and refer customers to the appropriate team member

  • Personal Banker

    Dec 2013 - May 2015

  • Bank Teller

    Feb 2013 - Dec 2013
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  Yelp

  Aug 2015 - Dec 2016

  Account Executive

  Daily tasks of an account executive consist of making outbound calls to small and local business owners and building rapport while completing a full sales cycle on the call. Sales cycle consist of an open call and scheduling a time to present the product then go over the details of the products and benefits that it will have on the future of the business. Then, asking for their commitment with a contract and payment information. Big part of the day consist of vetting qualified leads to maximize the time in the day and make sure no call is waisted. Making sure I'm reaching the business owner at the right time to ensure that I give myself the best chance to hit my monthly sales goals. Show less

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  Xchange Leasing, an Uber company

  Feb 2017 - Oct 2017

  Customer Support and Collections

  Receiving inbound calls from customer's who are in delinquent status with their vehicle. This role requires a lot of empathy on each call being able to listen respectfully and helping the customer find alternative ways to get caught up on their payments. In addition to communication skills, being able to maneuver through dual screens is effortlessly is essential.

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  Carvana

  Oct 2017 - Mar 2019

  Underwriting Specialist

  As an underwriter it requires a lot of attention to detail, I am responsible for reviewing documents and protecting the company from any fraudulent activity. Daily task also include, using calculation tools to see if the customer is going to budget for any auto loan they are applying for. Working diligently to make sure all documents are looked and using tools to get a better understanding of the customers financial responsibility. Communication is also a key component of my duties as an underwriter, I have to communicate effectively to what is needed from the customer via phone call or email. Show less

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  Turo

  May 2020 - Jun 2024

  Team Lead
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  Vext Science

  Nov 2023 - now

  Retail Sales Manager

  - Led a team of 18 employees to achieve sales targets and exceed customer satisfaction.- Resolved customer complaints and issues in a professional and timely manner.- Developed strategies to increase sales and improve customer satisfaction.- Managed inventory levels and pricing strategies to optimize profit margins and reduce loss prevention.