Sreenivasulu Doddi

Experience

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  Infosys BPO Limited

  Feb 2008 - Sept 2010

  Senior Process Executive - Operations

   Monitor and support of Autosys and cron jobs and take necessary action on failed/long running jobs. Support and resolve the various priority issues in the applications reported by the various geographical users and monitoring systems. Responsible for delivering high quality extract for business analysis for senior management and clients. Provided on-call support during weekends for high priority issues. Co-ordinate with the on-site team and carry out tasks assigned. Provide support and maintenance of existing customizations and application functionality. Show less

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  Dell Technologies

  Sept 2010 - Mar 2012

  Software Engineer

   Monitor and support of Autosys jobs and take necessary action on failed/long running jobs. Support and resolve the various priority issues in the applications reported by the various geographical users and monitoring systems. Responsible for delivering high quality extract for business analysis for senior management and clients. Work as incident manager to track the incident starting from its beginning till closure and keep all stakeholders informed of progress and issues. Responsible to provide solutions to any field queries to improve overall customer experience and streamline the process. Show less

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  Cognizant

  Apr 2012 - Feb 2022

   Agile/Scrum Methodology is using to plan, monitor and track project milestones & deliverables.  Responsible for key IT Service Management components including Incident, Problem, and Change Management activities. Communicate status, action plans and reports to stakeholders, customers, and internal stakeholders. Planning and executing governance meetings and continuous improvement initiatives to reduce tickets and prevent repeated incidents. Discuss with business teams to understand the tasks criticality and manage priority of the tasks. Manage Service Level Agreements/metrics as agreed upon with the client. Design, develop and deploy Robotics Process Automation (RPA) solutions (BOT) using UiPath, design principles and conventions. Show less  Single Point of Contact (SPOC) for the project. Developed and updated project plan information such as project objectives, requirements, funding, and staffing. Communicated client’s business requirements to offshore team by constructing easy-to-understand models. Established and published clear priorities among project activities. Monitored, tracked, and managed defect tracker post UAT and assign the tasks to developers. Lead weekly progress calls with client for QA, UAT and Go-Live stages. Prepare and Provide SOW and CO details to client. Show less  Monitor and support of Autosys jobs and take necessary action on failed/long running jobs. Support and resolve the various priority issues in the applications reported by the various geographical users and monitoring systems. Responsible for delivering high quality extract for business analysis for senior management and clients. Work as incident manager to track the incident starting from its beginning till closure and keep all stakeholders informed of progress and issues. Responsible to provide solutions to any field queries to improve overall customer experience and streamline the process. Show less

  • Technical Lead

    Apr 2019 - Feb 2022

  • Onsite Coordinator

    Dec 2018 - Mar 2019

  • Senior Application Support Specialist

    Apr 2012 - Dec 2018
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  Wells Fargo India Solutions Private Ltd

  Feb 2022 - now

   Agile/Scrum Methodology is using to plan, monitor and track project milestones & deliverables.  Communicate status, action plans and reports to managers, customers, and internal stakeholders. Working on UiPath Studio for creating workflows and addressing the solutions as per the customer requirements Working on end-to-end projects by taking sole responsibilities till the delivery Working on feasibility analysis, PDD & SDD, Development, Testing, Hyper-care and support L3  Bot/Process monitoring using UiPath Orchestrator. Report and handover the monitoring status. Working on bug Fixing, minor Enhancement, CRs and performing RCA by providing the automation support and solution on time. Handling team of Final Compliance Review Team for Governance Compliance related to Change Requests. Show less

  • Senior Assistant Vice President

    Feb 2022 - now

  • Senior Associate Vice President - UiPath RPA Developer & Team Lead

    Feb 2022 - Apr 2024