Shevawn Shunk

Experience

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  Aegon

  Apr 1999 - Sept 2003

  Led department responsible for processing new applications for group and individual medical, dental, and supplemental insurance. Implemented new processes and training, provided feedback to team members through quality control and yearly reviews. Worked closely with field agents and marketing to address challenges and concerns. Provided technical support and equipment maintenance within department. Contributed to transition of two blocks of business to Texas, including traveling and collaborating with other divisions to learn products and systems, writing procedures, and establishing new department. Show less

  • Customer Service Quality Analyst

    Sept 2002 - Sept 2003

  • Underwriting/New Business Supervisor

    Apr 1999 - Sept 2002
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  HealthMarkets

  Oct 2003 - Oct 2009

  Implemented and provided ongoing support and maintenance of self-service IVR system for call center. Supported call center management and provided guidance in business process and system enhancements of various systems, including company websites, AS/400 mainframe, and telephony. • Developed and executed test plans for functional, regression, stress, and performance testing. • Implemented Aspect Unified IP self-service IVR application for call center of 200 representatives. • Communicated with business sponsors and IT strategy partners to elaborate, refine and document business and functional requirements and systems Show less Generated business requests for new business mainframe as well as maintained various mainframe tables. Collaborated with IT application development teams for various system updates and implementations. Supported new business and underwriting users with desktop and phone issues.• Implemented new auditing system and process for phone calls and policy updates. • Instituted new insurance products, which included system maintenance and testing as well as process and documentation updates. Show less

  • Business Analyst II

    Feb 2006 - Oct 2009

  • Business Analyst

    Oct 2003 - Feb 2006
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  Insphere Insurance Solutions

  Oct 2009 - May 2013

  Business Analyst II

  Held responsibility for policy data integrity in multi-carrier environment. Provided support for internal service representatives by troubleshooting system issues as well as documenting enhancement requests and processes. Wrote business and technical requirements, developing, approving, and executing test plans as well as implementing systems and ongoing enhancements. • Developed and implemented MS Dynamics CRM system enhancements and processes to allow use by in-house life insurance case managers. • Created and instituted policy data mapping to maintain data integrity and allow insight to policy status by field force• Implementation and ongoing maintenance of Transera Contact Center Show less

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  GM Financial

  Feb 2014 - now

  • Manager Software Solutions

    Apr 2018 - now

  • Business Systems Analyst

    Feb 2014 - Apr 2018