Frederik Overgaard

Customer Service

854 followers

Copenhagen, Capital Region of Denmark, Denmark

Connect with Frederik Overgaard to Send Message

Connect

Connect with Frederik Overgaard to Send Message

Connect

Timeline
About me
BSc in International Marketing & Sales, Marketing Associate at Illum.
Education
- Rungsted Gymnasium
  2013 - 2016
  STX International Business
  At Rungsted Gymnasium, I pursued a specialized track in International Business, which provided me with a comprehensive foundation in the principles of global trade, economics, and business management. This program was designed to develop key skills and knowledge needed to understand and participate in the international business environment.The curriculum covered diverse areas such as international economics, business strategy, marketing, and intercultural communication. Alongside the… Show more At Rungsted Gymnasium, I pursued a specialized track in International Business, which provided me with a comprehensive foundation in the principles of global trade, economics, and business management. This program was designed to develop key skills and knowledge needed to understand and participate in the international business environment.The curriculum covered diverse areas such as international economics, business strategy, marketing, and intercultural communication. Alongside the theoretical knowledge, the program placed significant emphasis on practical application through projects and case studies, fostering my problem-solving skills and strategic thinking.This academic journey also cultivated a global perspective, enhancing my understanding of cultural diversity, global markets, and international business strategies. This experience laid the groundwork for my future studies and career in international marketing and sales. Show less
- Copenhagen Business Academy
  2022 - 2023
  Bachelor's degree International Sales & Marketing
  During my studies for a Bachelor's Degree in International Marketing & Sales at Copenhagen Business Academy, I acquired a robust understanding of the global business environment. The program equipped me with in-depth knowledge of strategic marketing, international sales techniques, business analytics, and digital marketing. My studies involved practical projects, often in collaboration with real businesses, which allowed me to apply theoretical concepts to real-world challenges. This practical… Show more During my studies for a Bachelor's Degree in International Marketing & Sales at Copenhagen Business Academy, I acquired a robust understanding of the global business environment. The program equipped me with in-depth knowledge of strategic marketing, international sales techniques, business analytics, and digital marketing. My studies involved practical projects, often in collaboration with real businesses, which allowed me to apply theoretical concepts to real-world challenges. This practical focus has provided me with a solid foundation in problem-solving, project management, and team collaboration. The degree also offered a global perspective, preparing me for the complex and exciting world of international business. Show less
- Copenhagen Business Academy
  2020 - 2022
  Markedsføringsøkonom
  The study programme is based on applied science, providing a combination of economic, communicative and cultural subjects with emphasis on international marketing. The purpose of the programme is to qualify the students to implement the academic knowledge in practice in order to strengthen and develop companies’ trade and sales promotion nationally as well as internationally.
Experience
- Føtex, Salling Group
  Jan 2013 - Dec 2013
  Customer Service
  * Delivered outstanding customer service, resolving customer issues efficiently and promoting a positive shopping experience.* Operated cash register, ensuring accurate transactions and addressing customer inquiries.* Responsible for restocking merchandise, coolers, and food displays, maintaining a well-organized and fully stocked store.
- PALÆO - Eat good. Feel Great.
  Jun 2016 - Nov 2018
  Restaurant Bar Manager
  * Managed personnel, ensuring optimal performance and fostering a positive work environment.* Oversaw daily operations, ensuring smooth running of all bar-related activities.* Acted as food safety supervisor, ensuring compliance with all food handling and storage regulations.* Handled payroll responsibilities, ensuring accurate and timely payment to all staff members.
- SATS
  Dec 2018 - Feb 2022
  * Handled daily operations, ensuring smooth and efficient workflow within the gym.* Acted as first point of contact for customer inquiries, resolving issues via phone and email communication.* Administered contracts, ensuring compliance and accuracy across all documentation.* Managed data processing tasks, maintaining integrity and accuracy of all records.* Conducted regular status meetings, fostering effective team communication and coordination.* Oversaw invoicing processes, assuring timely and accurate billing.* Performed quality control checks on expenses, implementing cost-saving measures where possible. Show less
  - Assistant Manager
    Feb 2019 - Feb 2022
  - Receptionist
    Dec 2018 - Feb 2019
- Coached By Overgaard
  Sept 2019 - Dec 2024
  Personal Trainer
  * Founded CoachedByOvergaard, an online personal training platform, designed to provide tailored fitness solutions.* Utilized social media platforms effectively to build a robust online community, promote services, and maintain active engagement with clients.* Developed and shared relevant content to inspire and educate community members, reinforcing brand identity and mission.* Managed customer relations by promptly responding to comments and messages, fostering a responsive and supportive community.* Monitored and analyzed performance metrics to evaluate community growth, content engagement, and overall platform performance. Show less
- Boehringer Ingelheim
  May 2022 - Sept 2023
  Digital Marketing Assistant
  * Set up and managed targeted email marketing campaigns, enhancing engagement with consultants.* Created engaging digital content for both social media platforms and the company website to increase online visibility.* Developed and implemented effective landing pages to optimize user experience and conversion rates.* Assisted in formulating comprehensive digital marketing strategies, including SEO, SEM, and social media initiatives to boost web traffic.* Collaborated on the upkeep and update of the company's E-Commerce platform, maintaining consistency in product information and visual imagery.* Coordinated and implemented digital campaigns across multiple platforms, ensuring a unified branding approach and maximizing reach.* Collected and analyzed data to evaluate user behavior and the effectiveness of various marketing campaigns and initiatives. Show less
- PWR.8 STUDIO
  Jan 2023 - Jun 2023
  Marketing Manager
  * Managed and oversaw all Social Media (SoMe) efforts, including content creation, curation, and analytics. * Took responsibility for E-Commerce, including the development and launch of a new website. * Led and coordinated marketing campaigns, from concept development to execution and analysis.
- ILLUM
  Sept 2023 - now
  Marketing Associate
Licenses & Certifications
- Voyado Engage Qualified Super-user
  Voyado
  Sept 2023
- Content Marketing
  HubSpot Academy
  Jan 2022
- Digital Marketing
  HubSpot Academy
  Feb 2022
- Certified Engage Marketing Automation user
  Voyado
  Sept 2023
- Email Marketing
  HubSpot Academy
  Jan 2022
- Personal Trainer
  Personal Trainer Collective
  Sept 2019
- Voyado Elevate Business Certification
  Voyado
  Sept 2023
Volunteer Experience
- Tutor
  Issued by Copenhagen Business Academy on Feb 2023
  Associated with Frederik Overgaard