Punnen John

Experience

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  Wipro Limited

  Nov 2009 - Oct 2010

  Technical Support Officer

  Worked as Technical Support Officer for HP Process.

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  Convergys

  Feb 2011 - Nov 2012

  Senior Technical Support Officer

  Worked as Floor Support in semi technical ISP Process - Optus and AT&T.

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  IYogi

  Aug 2013 - Aug 2014

  Technical Specialist

  Worked as L2 Tech Support Officer for Apple Macbook, iMac, iPhone, iPad and other apple products.

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  American Express

  Aug 2014 - Apr 2020

  Assistant Manager Payment Consulting Group

  Worked as a payment consultant with American Express, managing Acquiring partnership for India market.Key Job role includes: Managing POS and ECOM processors/aggregators and Bank Partners such as Fiserv-ICICI, Worldline, HDFC, Pinelabs, Innoviti, PayU etc.  Certify and Implement new POS and ECOM payment solutions. Oversee critical platform migrations and remediation's for AmEx India market. Strategize and collaborate on key internal projects across various LOB's.  Administer and approve contracts and invoices for partner vendors. Conduct Operations Governance to identify and bridge any gaps if found. Show less

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  Fiserv

  Apr 2020 - Jul 2022

  Client Manger / Payment Solutions Architect

  Design Payments solutions for Fiserv Acquiring Business. Specialize in designing, certifying and implementing Acquiring Products, Business, Banking and Card Payments Solutions.

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  Ezetap Mobile Solutions Pvt. Ltd

  Jul 2022 - Jan 2024

  Manager Program Management

  Handle Program Management Team for Ezetap. Key Job Role Includes : Plan, monitor and deliver critical technical projects for Banks, PSPS and customized solutions for clients. Oversee certification and implementation of POS payment solutions. Strategize and collaborate on projects across various cross functional teams. Plan, monitor and implement end to end technical project life cycle.

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  BharatPe

  Apr 2024 - now

  Senior Manger - POS

  POS Portfolio Management