Joao Vitor Do Prado Maia

Experience

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  Atos

  Apr 2016 - Sept 2016

  IT Support Analyst

  During the Rio 2016 Olympics and Paralympics event, I worked as an IT Technical Support Analyst, aiming to maintain the full functioning of the MPC (Media Press Center) infrastructure such as desktops, laptops, printers and network in general, for all journalists who stayed there to have the best possible work experience. Without a doubt, it was a unique and rewarding opportunity, as I was able to meet people from literally all over the world and practice my English even more. Activities: - Communication always in English, with journalists and users from all over the world - Support to users and journalists - Assembly of workstations - Organization and spreadsheet of IT equipment in our stock, for accurate and effective control in the case of any eventual replacement (Printers, Desktops, Laptops and peripherals in general) - Initial troubleshooting in several software / hardware problems - In some days, I work on a 12x24 scale to keep the operation 100% stable and up and running (07:00 - 17:00: 00 OR 17:00 - 07:00) - Help in designing and layout some of the journalists' rooms (from an IT point of view) - Always proposing improvements and insights for a better performance of IT in this project Show less

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  Infineum

  Aug 2017 - Feb 2019

  IT Trainee

  I had the honor of working in a multinational Chemical Industry, in the IT department. As it is a multinational, once again English was very useful. It was in this experience where I guess I gained more experience, not only professionally but also personally, as I had exemplary people around me to serve as an example. I got a sense of how an industry works and how the IT sector behaves in a large composition, even the most "bureaucratic" parts. Activities: - Support users and company systems - Checking, collecting and sending all IT related bills to the financial sector (Digitronco, Data circuit, Mobile elephony, among others) - Analysis of the expenses with my manager and potential IT-related savings - Routine tape backup (monthly, weekly and yearly) - Exchange and installation of network equipment (Switches and routers) - Preserve the well-being of all company conference rooms (Television, Polycom devices, cable management), as well as adding new devices- Troubleshooting network problems - Troubleshooting very specific software, such as government or chemical instrument laboratory softwares- Sustaining the entire printer fleet, changing toners, solving basic printing problems or calling our outsourced team, specialized in this type of service - Assembly of a Dell workstation, with desktops, laptops, docking stations and peripherals in general - Basic maintenance on some notebooks such as battery replacement, for example - Creation of guides and tutorials for end users (Enrollment Guide in AirWatch, for example) - Delivery of corporate cell phones and help in their initial configuration (tunnel, content locker, Boxer) - Help in solving problems in chemical instrument machines (with due support from laboratory technicians) - Support to several areas of the factory, where I would need to place an PPE (Personal Protective Equipment) such as blending, production room - Formatting and preparing Windows 10 machines Show less

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  Stefanini Brasil

  Feb 2019 - Nov 2021

  I was promoted to Full Analyst. Once again, my sense of responsibility greatly increased, as did my duties. Activities: - Development of sites in SharePoint, both for the IT, HR and Laboratory sectors (I started to start a project for manufacturing, but I left before finishing it) - Onboarding automation alongside HR department using DocuSign - Using the RPA Power Automate tool to improvement and automation of company processes (together with SharePoint) - Monthly reports in Excel (then in Power BI) with Mobile statistics, for Mobile System Lead - Improved leadership characteristics, considering that after the first intern, I started to mentor another apprentice. - Data Center: Backup routine, installation of network equipment (Switches, Routers, NAS, among others) - More active participation in the global IT team, aiming at the best experience for the company's end users - Management, control and storage of IT in general (desktops, laptops, cell phones, peripherals, monitors, printers, network equipment) - Analytical understanding and solution development, focused on the company's core business (Chemical Industry) - Desktop / Laptop administration using SCCM (System Center Configuration Manager) - Using ThreatLocker, managing permissions and increasing the security of the environment and controlling the software installed on machines globally - VMware Workspace One UEM console administration, to manage Mobile devices, such as policies, black-listed apps and other stuff (iOS and Android) - Creation of PRs (Purchase Requisition) for purchase of IT equipment as well as GRs (Good Receipts) - Assistance in information security projects (create a script to physically protect USB ports and disable Wi-Fi on special / specific notebooks) - Proactive profile to suggest improvements on how to use the Technology area to help other departments - Dramatically increased sense of commitment and ownership Show less When my internship period was about to end, I was offered an offer to continue working at Infineum, but this time outsourced to the IT multinational Stefanini. My obligations have basically remained the same as when I was an intern, but my sense of responsibility has greatly increased and new demands were coming!Activities:- I am now a member of a global IT group called Deskside Support, where I represent Brazil (Deskside Support Brasil) and have weekly meetings via Microsoft Teams with other teammates around the world, to discuss future IT projects and improvements.- I had the great experience and honor of “leading” and passing on knowledge to an IT intern, who helped me in the daily activities of the IT department.- I installed a NAS (Network Attached Storage) in our Data Center and became more and more comfortable with understanding and dealing with network equipment. I also changed some Cisco switches.- As time passed and experience increased, system and hardware issues began to be resolved faster, as I had seen before.- I started to help my manager more actively with some projects such as the Mobile Global plan, analysis of expenses with telephony accounts, preparation of global documents for the company (more focused on mobile)- I had my first experience working in a home office, using a company notebook. I confess that I adapted very well and managed my time with mastery.- As I am now part of a global team, I have more contact with people from other IT areas (Network, Desktop Engineering, Supply, End User Experience, Applications, RPA, among others)- Server administration such as File Server / Print Server and Backup Server (Veeam)- User administration using Active Directory, resetting passwords and unlocking accounts Show less

  • IT Support Analyst

    Jul 2020 - Nov 2021

  • IT Support Analyst - Junior

    Feb 2019 - Jul 2020
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  IT-One Tecnologia da Informação

  Nov 2021 - May 2022

  IT Virtualization Analyst - VMware

  Working for IT-One, a company where the core business was Information Technology, my technical knowledge increased significantly in several areas. I became more focused on VMware solutions (WS1 UEM, WS1 Access, vShpere Environment, vCenter, ESXi 7.03, vROps and a bit of VMware Horizon). Activities: - Administration, creation and control / management of different types of VMs (Windows Server, Linux and other OVF / OVA templates. - Solve incidents within various ticket systems, helping customers to solve problems regarding MDM issues (Mobile Device Management) always making it very clear what was done by creating a clear and easy to understand status report, so that the next analyst can understand and understand what was done during my shift - Participation in the implementation of Workspace One UEM / Access and Assist in a of the largest hospital networks (Rede D'or) - Participation in the implementation of Workspace One / Access / Assist at SEF-MG (Secretary of Finance of MG) - Management and monitoring of vCenter and ESXi (vSphere Environment) - Participation in the implementation of the Samsung / Sidi project using the VMware Horrizon 8 solution and several other tools - Creation of test labs to simulate environments, using VMware Workstat ion Pro (WS1, WS1 Access, Horizon, vROps, vCloud Automation (vRA), vCenter, ESXI among other solutions) - Support and help to several other areas (not related to IT) to improve and improve the functioning and growth of the company as one all. - Support to different customers (companies) related to VMware solutions and always aiming to improve their environment and customer satisfaction. - Always looking for proactivity and suggesting new improvements for customers to use their tools in a more correct way (best practices) and in their full functionality. - During my time at IT-One, I obtained two official certifications from VMware: VCP-DCV and VCP-CMA Show less

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  Rede D'Or São Luiz

  May 2022 - now

  I had the opportunity to transition to the Robotic Process Automation (RPA) sector at Rede D'Or. Although it took me out of my comfort zone, I embraced the challenge enthusiastically and have been gaining increasingly deep knowledge in this fascinating area! My primary role involves managing the infrastructure, both cloud and on-premise, to ensure that the automations operate effectively.Activities:- Manage and provision resources in the Azure Cloud environment, including Virtual Machines, Key Vaults, Automation Accounts, Storage Accounts, cost controls, machine cloning, snapshots, among other critical activities- Implement PowerShell Scripts to expedite Azure processes, minimizing reliance on the Azure Portal - These scripts enable automatic tagging of machines, sizing adjustments of multiple machines at once, deletion of unattached disks, mass creation of VMs, and performance enhancement configurations- Administer access and settings in the Power Platform Admin Center, including license control and environment adjustments- Create support tickets for Microsoft as needed- Oversee all necessary On-Prem infrastructure for the effective operation of the Blue Prism automation software- Suggest improvements to infrastructure and, in some cases, to the codes of Power Automate (Cloud and Desktop)- Organize and create Machine Groups within the context of Power AutomateProvide ongoing support to the team, addressing daily challenges with a focus on growth and collaboration Show less As part of the End User Support team at Rede D'Or, there was a significant responsibility to manage all company endpoints (laptops, desktops, mobile), deploying apps, applying custom profiles, and most importantly, ensuring the best and most simplified user experience.Activities:- Office 365 Admin Center Administration- Implement new solutions for the company to improve the global environment and automate tasks- Architect, Implement, maintain and support the VMware Workspace One solution in order to manage and control all company endpoints (Windows, iOS, MacOS and Android devices)- Good relationship and connection among various IT departments and other areas (Finance, HR, Logistics)- Print Server / File Server / Virtual Machines / Exchange Servers and other infrastructure troubleshooting- Creation of several and different reports for my leaders and managers, so that we can better analyze the situation and define the best action plan- Creation, monitoring and configuration of Virtual Machines for implementation of new projects- MDM (Mobile Device Management) administration- Use of Service Now to update projects, create actions and demands, openness and action on changes (Change Requests) - Azure Admin Web Portal - Creation of scripts in PowerShell to automate the enrollment of devices in a comprehensive and silent way in the MDM tool- Creation of flows with Power Automate to automate reports, send emails, create tasks in the team's Planner, among other things.- Elaboration of PowerPoint presentations for the Board - Understand specific use cases and propose the best solutions, using the WS1 MDM tool or even others Show less

  • IT Specialist - RPA Infrastructure (Robotic Process Automation)

    Feb 2023 - now

  • IT Specialist - EUC (End User Computing)

    May 2022 - Feb 2023