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Luke Welch

Service Desk Analyst

112 followers

Guernsey

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Timeline
About me
Adrian Welch Finance Brokers
Education
- Guernsey College of Further Education
  2012 - 2014
  BTEC Level 2 in IT Information Technology
  BTEC Level 2 in IT consisted of different units based on different areas within IT, Learning some of the fundamentals to creating a website, to Spreadsheet data management, with some units based around hardware and their functions etc.
Experience
- Kleinwort Benson
  Aug 2014 - May 2017
  Service Desk Analyst
  Day to day support of users, Working with suppliers, Assisting with Hardware and software and maintaining functionality, Answering calls, Managing tickets, Managing inventory for Guernsey, Active Directory management, Uniflow Printer management, Migrating users from Windows XP to Windows 7 using a VDI Environment, I also have knowledge in the Cisco Call Manager Console, along with some patching and network switch knowledge.
- C5 Alliance Group Limited
  Jun 2017 - Nov 2017
  Service Desk Engineer
- Carey olsen
  Nov 2017 - Mar 2019
  Service Desk Analyst
- Adrian Welch Finance Brokers
  Apr 2019 - now
  Account Executive
Licenses & Certifications
- CompTIA A+ Exam Prep (220-901) Part 2: Core Hardware
  LinkedIn
  Jan 2017
  View certificate
- CompTIA A+ Exam Prep (220-901) Part 1: Core Processing
  LinkedIn
  Jan 2017
  View certificate