Mary Lucas

Experience

• 

  Simon Property Group

  Apr 2014 - May 2024

  I assist the store manager in executing store operations during scheduled shifts. I delegate tasks to employees so that partners can create and maintain the "Starbucks Experience" for the customers. Maintain a positive environment, which provides fast, efficient, and friendly service for both customers and employees.

  • Starbucks Store Manager

    Oct 2020 - May 2024

  • Shift Supervisor at Starbucks

    Apr 2014 - May 2024
• 

  Hhgregg

  May 2016 - Apr 2017

  Customer Service Representative

  Complete sales transactions, schedule delivery and installation appointments on electronics and appliances, assist customers with products, use telephone conversational skills, communicate information with customers regarding their purchases, orders, deliveries, or installations. I was laid off due to company bankruptcy.

• 

  Target

  Feb 2018 - Oct 2020

  Retail Trainer

  I train new baristas on how to create food and beverage for customers and how to properly clean and maintain equipment. I also work alongside the Starbucks Team Lead to give feedback on their progress and recommend what course of action should be taken regarding their learning.

• 

  Gregorys Coffee

  Apr 2024 - now

  Store Lead