Tobius Nelson

Experience

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  US Navy

  Jan 2000 - Jan 2004

  Aviation Machinist

  As a aviation machinist's mate I maintained aircraft engines and their related systems, including the induction, cooling, fuel, oil, compression, combustion, turbine, gas turbine compressor, exhaust and propeller systems; preflight aircraft; conduct periodic inspections on engines and engine-related systems; field-test and adjust engine components, including fuel controls, pumps, valves, and regulators; remove, repair and replace compressor and turbine blades and combustion chamber liners; preserve and de preserve engines, engine accessories and components; and supervise engine work. Show less

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  SkillStorm

  Feb 2022 - Jul 2022

  AWS Architect

  Immersive full-time program focused on mastering cloud architecture design and optimizing the use of AWS Cloud architecture design, Linux, and IT concepts in preparation for the Cloud Practitioner, AWS Solutions Architect Associate, AWS Solutions Architect Professional exams .• Evaluated AWS technologies with a focus on EC2, RDS, EBS, S3, Amazon VPC, Route53, ELB, CloudTrail CloudWatch, Cloud Formation learned best technical solutions to migrate and deploy applications • Assessed AWS solutions for organizations migrating from on-prem to cloud technology; delivered hands-on projects that included merging legacy systems and new emerging technology• Completed hands-on assessments of software containerization platform Docker and container orchestration tools Kubernetes, Jenkins, Terraform along with version control tools like GitHub Show less

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  Deloitte

  Sept 2022 - now

  AI ML Ops Delivery Engineer

  Supporting the onboarding and delivery of the Deloitte Engineering platform to Deloitte Practitioners and their clients.Onboarding/Delivery Engineer collaborates with Delivery Leads and Sales Engineers to perform pre-boarding evaluation for clients coming onto the platform.I will onboard the Asset/Engagement teams onto the platform based on the inputs from the team.Provide and coordinate guidance and training to new clients and practitioners.Provides support for Data Visualization and Data Wrangling activities.Data Visualization and Data Wrangling activitiesDocument client set ups for use by the Customer Success team.Input into the creation and refinement of delivery processes and procedures.Provide requirements to Engineering & Infrastructure on client needs as they ariseProvides weekly reports of activities, capacity, & other delivery metrics (i.e., status / health of active clients)I work as a Customer Support Lead to transition completed applications/engagements into support systemI work with client teams and professional services resources to ensure requirements, project dates and milestones are met.I work as a Customer Support Lead to resolve escalated issuesI Provide client teams with best practices to solution/client teams for working in a hosted environment.Experience in a Customer Success setting within a SAAS modelAbility to troubleshoot issues and help triage issues when necessaryCoordination among various teams to drive standard solutions to client issuesUnderstand and help enforce the software development lifecycleIdentify risks early in order to deal with them before they become client issuesThe ability to collect client metrics to drive customer satisfaction. Show less