Pule Phologane

Experience

• 

  Ricoh South Africa

  Nov 2013 - Nov 2020

  Sales Order Administartor

  ROLES AND RESPONSIBILITIESSales order AdministrationQuoting •Compiling quotes as requested and ensuring timeous delivery to client•Accuracy of the quote is of extreme importance•Inputting quotes and data on the relevant system on behalf of the sales consultant Dealing with invoice and service queries •Liaising with debtors or Operations to rectify queries.•Where required request credits for sales consultants to review.•Keep Sales Consultants up-dated with progress on customer queries•Report all Complaints and Compliments timeously and ensure closure of all complaints specifically required by the Consultant, or Manager, as and when requiredReporting of Service Contracts and Client Contracts due to expire•Liaise proactively with Sales consultants in terms of data sheet progress, delays, additional requirements in order to ensure timeous completion of datasheetsUpdate stats and input data sheets on the system. •Proactively update consultant’s stats and service contracts. Use business reports to highlight terminations in advance. Compile and send volume reports for clientsCompile month end management reports.Contract Compliance•Ensure all contracts and agreements (Operational, SLA, On-site) are in place and accurately loaded on the system and accurately maintained and managed in accordance with the agreement.•Monitor contract anniversary, expiry and annual price adjustment and implement accurately and timeously.•Ensure signed copies of contracts are on hard and soft copy filing so that internal requirements/records are maintained and procedures adhered to.•Ensure that annual increase letters are issued accurately and timeously as instructed by management and a signed copy of acceptance returned. Show less

• 

  Canon EMEA

  Mar 2021 - now

  Projects Administration