Paulo Lara

Experience

• 

  GVT

  Sept 2008 - Jun 2013

  Telecommunications Analyst

  Working in data deployment area, doing management of new projects to growing of network backbone and deploying equipments.- Cisco (CRS1-3/ASR9K)- Juniper (MX960)- Extreme (Summit/Black Diamond)- BNG (Alcatel)

• 

  Wipro Infotech

  Jun 2013 - Mar 2015

  Network Analyst

  Workin on ITIL structure such as Problem Management team.- Analisis of incidents of Matercard's network in the Latin America and acting to discovery the root causes and solving the problem together vendor and ISP (AT&T, Orange and British Telecom) and the customers from Mastercard according with best practices ITL. - Generate reports to customers in order to show the principal issues at network and how to fix it.

• 

  Telefónica

  Mar 2015 - Aug 2019

  Analista de telecomunicações Sr

  Level 3 support in order to fix network issues, responsible by operation and support at B2B department.- Attend to disruptive massive issues- Participate together Engineering team, on designing of new projects, trying to approximate this design to the actual network.- Customer technical support (TAC – Technical Assistant Center)

• 

  IG Networks

  Aug 2019 - now

  Analysis and deployment of telecommunication projects focused on solutions to provide high quality and scalability to our customers services.Working on service delivery team acting on all steps of project, since design solution until deployment.

  • Technical Service Manager

    Dec 2021 - now

  • Implementation & Quality - Team Leader

    Mar 2020 - Dec 2021

  • Implementation Specialist

    Aug 2019 - Mar 2020