Sokunthy(Ty) Kuy

Experience

• 

  New Era IT

  Jan 2011 - Dec 2012

  Onsite IT Technician

  Onsite ICT technician supporting managed IT infrastructures, services and equipment in the NZ education sector.

• 

  CodeBlue Limited

  Jan 2013 - Oct 2016

  Service and Technical Analyst

  Provided level 1 & 2 helpdesk support • Remote server support including Active Directory, Exchange/Offic365, DHCP, DNS, Remote Desktop Services, and more• Workstation and end user remote support including printers, emails, handheld devices (phones, tablets, PDAs), user administration in AD/Exchange, solving OS related issues starting from Windows XP through to Windows 10

• 

  Spark New Zealand

  Sept 2016 - Feb 2019

  • Acquiring new businesses through hunting activity in the small and medium business sectors• Grow business portfolio through new campaigns and strategic acquisitions• Churn prevention - retain and manage existing customer accounts both from a volume and revenue perspective• Provide support and be the first point of contact for existing customer accounts requiring assistance • Assist with streamlining the “new ways of working” processes for both onshore/ offshore support agents• Focusing on resolving faults and cross-selling products in the broadband space (copper, wireless and fibre)• Assist with data gathering, analysis and user testing of the automated system “Tinker Bot”• Data analysis of potential Use Cases, implementing test theories, and proving these out based on predefined logics and outcomes

  • SME Business Development Manager

    Nov 2017 - Feb 2019

  • Proactive Assurance Engineer

    Sept 2016 - Nov 2017
• 

  Dicker Data NZ

  Feb 2019 - now

  As a Product Manager, I am responsible for managing and delivering leading technology solutions across multiple vendors to our business partners and managed service providers. Vendor Portfolio:Dynabook, Honeywell AIDC, Lenovo IDG, Kensington, QNAP, Seagate, Samsung (tablets, monitors, Commercial Displays) My sole responsibility as a Product Manager is it manage stock forecasting, product listings, inventory management, logistics and marketing. These activities include managing the vendor agreement with close attention to profitability (GM$ & GM%), rebates, co-op, claims, forecasting demand by product code, Product group, inventory management, evaluation stock, sales support and financial benefits available from the vendor as required. I'm also involved in market strategy and positioning of the Vendor's products and actively seek feedback from the sales team and customers on pricing, competitors' performance and product trends. Show less • Assist Product Management team with products management, developing sales and marketing strategies • Maintaining product ETA, aged inventory and stock rotation • Facilitate in inventory demand forecasting, reviewing and procuring products based on market trends and partner feedbacks• Assisting Key Business Development Managers and Account Managers with quoting, joint workshop training, and strategic development plans• Assist with vendor reporting such as sell-out, stock on hand, claims, and price protectionVendor Portfolio: Honeywell AIDC, Kensington, Lenovo IDG, QNAP, Seagate. Show less

  • Product Manager

    Jul 2020 - now

  • Product Support Specialist

    Feb 2019 - Jul 2020