Shameem Khan

Experience

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  Kashmirhunt

  Mar 2018 - Mar 2019

  Internship Trainee

  Worked as an Intern for Kashmir's own Software company as Software Quality Assurance.The process of quality assurance & Skills :>Planning – establishing a plan for every process that is required to deliver the highest quality we can.>Selecting tools – every tool usage needs to be justified by the requirements of the project.>Training – preparing the team and teaching them about the quality standards they should aspire to.>Inspection – controlling the process while it is happening and looking for improvements on every level. Show less

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  IQuasar Software Solutions

  Mar 2022 - Nov 2022

  Technical Support Associate

  IT Technical Support Specialist L2/Tier 2March 2022–November 2022iQuasar Software Solutions, Rangreth SrinagarKey Qualifications & ResponsibilitiesCoordinated with Level 1 technical support to take over calls outside their level of support.Assisted customers with more difficult technical issues requiring a greater level of personalized care and in greater length.Escalated support desk tickets to Level 3 in the most crucial circumstances and after considerable time had been spent on a single ticket.Trained all incoming junior tech support .Key AchievementsSolved 99.2% of Level 2 tech support tickets without needing to escalate to Level 3 tech support engineers.Supported customers with basic technical support for current and past software releases.Assisted clients with general support for hardware, peripherals, network connections, and external software.Escalated help desk tickets to Level 2 / Tier 2 support when outside the scope of L1/T1 technician support. Show less

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  NOV

  Mar 2023 - now

  Information Technology Service Desk Specialist