JJ Scrozzari

Experience

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  Indie Merchandising / Jakprints

  Oct 2007 - Oct 2009

  Customer Service Representative / Shipping & Receiving

  - Responsible for fulfillment & shipment of all USPS based orders- Communicated with customers through email, chat, and over the phone regarding their orders to resolve issues

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  DIGIRAATII

  Jan 2008 - Jan 2010

  Marketing, Branding, & Promotions Director

  Responsible for branding, marketing & promotion using social media to promote music & events. Contacted various music blogs and publications with promotional material and new releases. Networked with promoters and venue contacts.

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  Caribou Coffee

  Mar 2010 - Jul 2013

  Barista / Shift Supervisor

  -Strengthened leadership skills during specified manager on duty shifts-Coached and developed team members-Assisted in on-the-job training of new employee hires

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  Crowne Plaza &Lofts Hotel Downtown Columbus Ohio / Columbus Hospitality

  Oct 2012 - May 2013

  Concierge
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  Experience Columbus

  Jan 2013 - May 2013

  Tourism/Membership Intern

  - Supported Tourism & Membership departments by completing projects & preparing for events- Completed projects with the use of Excel

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  Peet's Coffee & Tea

  Jul 2013 - Dec 2014

  Shift Lead

  -Supervised up to six employees per shift during peak business hours-Managed and delegated tasks to team members in order to execute an efficient shift-Part of management team that saw a 47% increase in year-to-year comp sales (2013-14) - #1 ranking in the entire company-Played a leading role in driving bean sales from 20 lbs/wk to 100 lbs/wk for the N High location-Gained in depth knowledge of Peet’s Coffee & Tea’s brand, coffee origin, and other related information necessary to promote the Peet’s brand effectively Show less

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  Hemingway's Coffee

  Jan 2015 - Jul 2016

  Assistant Store Manager

  - Responsible for training, scheduling, interviewing, and hiring staff- Monitored & maintained high level of customer service- Curated coffee bean selections & created drink concepts as part of speciality coffee program- Inventory management/ordering & cost control- Further enhanced barista skills

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  Robert Mason Co.

  Jan 2016 - Jul 2016

  Sales + Fulfillment

  - Drove sales and built client relationships- Fulfilled e-commerce orders- Executed projects involving the use of Microsoft Office Suite & iWork

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  Peet's Coffee

  Jul 2016 - Dec 2016

  Assistant Store Manager

  - Responsible for the core training program and development of all staff- Managed store promotions, store presentation, and visual merchandising- Maintained inventory management system in order to control costs and limit waste- Assisted staff in building their expertise of coffee & tea

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  Colony Cafe

  Jan 2017 - Aug 2017

  Lead Barista + Bartender

  - Manager-on-Duty responsibilities - Keyholder- Development and implementation of specialty/third-wave coffee program- Responsible for training of staff- Bartending responsibilities (hand-crafted cocktails + wine)

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  Rising Star Coffee Roasters

  Aug 2017 - May 2023

  • Leading a team of up to 8-10 baristas in a high-volume cafe environment at the flagship Hingetown location• Scheduling, involved in the hiring/recruitment process, ongoing training of staff• Tracking and analyzing sales data, expenses, profit and loss, payroll and category performance - Use of Square Operations and Google Sheets/Google Docs• Delegation of responsibilities to accomplish goals and develop staff in directions of interest • Carrying out specialty coffee program with precision and efficiency Show less

  • Store Manager

    Nov 2018 - May 2023

  • Assistant Store Manager

    Aug 2017 - Nov 2018
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  FairLane Cocktails & Coffee

  May 2023 - now

  Coffee Director
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  JETBLK EMPIRE

  Jul 2023 - now

  Co-Founder // CEO

  Top-Grade Sunglasses & Apparel // Frames Hand-Crafted in Italia