Vlad Gromov

Experience

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  Teletrac Navman

  Sept 2015 - Nov 2019

  Responsibilities:• Provisioned GPS hardware and configured SAAS related software. Utilised Webmin, SQL and Linux tools.• Onboarded and performed the setup of new enterprise level clients for the car pool booking system. • Assisted with on call roster, problem solved SAAS and Hardware for Enterprise level customers. • Trained new staff and partook in active process and knowledge documentation. Major Achievements:• Delivered <1% rate of abandoned calls for the year.• Successfully updated SSL certificates for one of core systems. • Discovered, isolated and resolved a website vulnerability incident. • Adopted additional opportunities with Japanese branches for technical support of GPS related issues. Show less Responsibilities:• Assisted with on call roster, problem solved GPS SAAS and hardware issues for medium to large scale customers.• Collaborated with variety of stakeholders to achieve appropriate level of bug fixes, features and proposed system/software improvements of new products within Agile / ITIL environment and operations team.Major Achievements:• Acquired 94% SLA score on email quality & significantly exceeded expectation of customer satisfaction criteria.• Contributed towards provisioning and configuration of several Cisco IP phones & windows Laptops/PCs.• Accomplished additional tasks for Australian region to resolve technical SAAS/Hardware issues. Show less

  • Enterprise Support Engineer Tier 2 - 3

    Jul 2018 - Nov 2019

  • Technical Support Engineer Tier 1 - 2

    Sept 2015 - Jun 2018
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  REANNZ Ltd.

  Nov 2019 - Jun 2021

  Junior Network Engineer

  Responsibilities:• Played essential role as a proactive managed projects team member, maintained 30+ national PoP sites.• Performed hardware upgrades. Provisioned, deployed and configured network gear and peripherals.• Problem solved in areas of Networking in a number of networking protocols with accordance to OSI model.• Participated in rostered on call, monitoring and outage response for NOC team. Followed security best practice.• Attended to customer requests and problem solved network issues, with outstanding customer service.• Coordinated and handled hardware and service rollout for distant members utilising Bitstream 3 service.Major Achievements:• Assisted in commission of full-scale datacentre/PoP hardware migration in a staged 3+ months period.• Involved in Globus endpoint enablement for seamless international research data transfer project.• Collaborated with vendors, coordinated and scoped fibre path relocations for large/enterprise level clients. Show less

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  McVeagh Fleming

  Sept 2021 - Sept 2022

  System Engineer

  Responsibilities:• Provided remote and onsite Tier 1 and 2 IT support to 120+ end users between 3 branches.• Problem solved and troubleshot in areas of IT Infrastructure and Systems.• Supported security, redundancy and backup, windows-based machine upgrades, updates and install.• Liaised, collaborated and established relationships with IT vendors to maintain firm's IT service functions. • Participated in the resolution of outages, effectively communicated with stakeholders throughout the process.• Effectively prioritised project work, outages and day to day tasks. Assessed severity and escalated accordingly.Major Achievements:• Led and managed quotation process for hardware renewal project and replenishment of IT equipment. • Pioneered the use of learning materials for staff and contributed towards Internal IT knowledge base.• Participated in project rollout for cloud migration of firm's accounting system, MFA, MS Edge and Bit locker. Show less

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  Intellium Technology Limited

  Oct 2022 - Oct 2023

  IT Support Specialist (MSP)

  Responsibilities:• Delivering onsite and remote IT support to assigned large/multi-site clientele accounts.• Supporting customer base of 5000+ end user devices and 250+ servers.• Assisting with wireless access point setup and troubleshooting.• Resolving level 1 and 2 software/system related incidents and queries.• Cooperating with internal Account managers and Senior engineers to provide solutions.• Undertaking troubleshooting of remote services, wireless APs and monitoring network related incidents.• Supporting hosted voice/telephony services across a number of client sites.• Participating in on call roster, after hour upgrades and regular customer site visits.Major Achievements:• Acquired AZ-900 Azure Fundamentals certification from Microsoft. Show less

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  Craigs Investment Partners

  Oct 2023 - now

  Technical Support Analyst