Mohammed El Sayed

Experience

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  M. H. Alshaya Co.

  Nov 2004 - Jul 2011

  Manager

   Handle customer complains  Manage store operation during scheduled shift Develop positive relationship with team during the shift  Create a positive learning environment  Coach a new employee’s to our standard  Provide effective feed back to managers to support our business Accurate on doing inventory process

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  Second Cup Coffee Company Inc.

  Jul 2011 - Nov 2016

  Store Manager Second Cup Canada

   Trains and develops people to deliver Good service to customers.Assists in encouraging full participation of partners in creating store goals Assists in training and developing partners to Starbucks customer service standards, operating standards and ‘star’ skills. Assists in effectively communicating new product information to partners Assists in maximising store profitability by seeking opportunities to increase sales, assisting in managing inventory and in controlling materials/staff costs.  Assists in pproducing daily, weekly and quarterly financial reports. Ensures all cash handling and cash register functions are performed in an accurate and consistent manner, and in full accordance with company procedures. Identifies and acts on quality issues in relation to service, environment, staffing levels, partner competence, operating procedures, and recommends responses/actions to maintain the highest possible standards in all areas Decides how to share goals with partners, how to motivate them, and how to manage achievement People management coaching and training Solve problem and decision maker Show less

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  Dose Cafe

  Oct 2017 - Mar 2020

  Retial Store Manager
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  The Drop Coffee

  Jun 2020 - now

  Operations Manager