
James Vlazny
Swim Instructor

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About me
Product Manager at Service NSW
Education

Marist College Eastwood
2006 - 2011
Macquarie University
2012 - 2015Bachelor of Business Administration (BBA) Business Administration and Management, General
Experience

Carlile Swimming
Dec 2011 - Dec 2012Swim Instructor
Action Coaching
Jan 2013 - Dec 2015Primary & High School Tutor
Tiger Toner Pty Ltd
Aug 2015 - Jul 2016Pre-Sales MPS
Coates Group
Jul 2016 - Aug 2020Key Skills and Responsibilities- Project Management - Manage multiple medium > large projects (value up to $300k per individual project) nationwide, ranging from new build/refurbs to service & maintenance.- Achieve & exceed monthly/yearly sales targets.- National Rollout Project - Manage larger sized ‘roll out’ type project, 135 sites nationwide.- Manage set up & represent company at national & international conventions.- Scheduling & Project Planning – develop, propose & adhere to schedules/timelines for major projects.- Stock management - set & maintain stock levels for various items both ex China & Australia.- Budgeting & Costing - Process Job costings & verify accuracy within the system & compare to ‘budgeted’ quotations & provide analysis & reports on the results.- Training & Mentoring – provide training and assistance to Junior/New team members.- Customer Relations - Liaise with customers including sales enquiries, customer assistance etc.- Attend site visits, carry out site audit/surveys in order to prepare quotations for medium - large projects where applicable.- Provide quotations to customers as required for medium to large project jobs etc.- Purchasing & procurement – Liaise with various suppliers to procure stock outside internal manufacturing capabilities.- Relationship management - Maintain close relationship with Development Managers/External Departmental Project Managers & Customer contacts. Attend project handovers upon completion.- Organise and conduct external meetings with stakeholders. Show less
Project Manager
Jun 2018 - Aug 2020Project Coordinator
Jul 2016 - Jun 2018

NSW Department of Customer Service
Aug 2020 - Nov 2021Key Skills & Responsibilities- Provide project and operational support, including monitoring and reporting on project plans, milestonesand deliverables, to ensure time, cost and quality indicators are in line with approved project plans- Update and collate documentation and records regarding relevant issues, policies and practices toensure the delivery of projects complies with agreed project management methodology- Undertake basic research and analysis in assigned project areas and contribute to the preparation ofproject briefs to support informed decision making and planning- Assist the project team to complete tasks and implement project plans to ensure agreed outcomes areachieved- Communicate with relevant stakeholders to provide updates regarding project status andimplementation issues- Provide a range of secretariat and administrative services, including coordinating committee meetingsand preparing papers, to support project management delivery Show less Key Skills & Responsibilities- Monitor and report on the delivery of projects to assist the team in ensuring outcomes are met on time, within budget and to agreed quality standards - Undertake a range of project or program support tasks and participate in process improvements to assist with the day to day operations of the work team - Provide a range of administrative and support services to meet the business needs of the team/unit - Respond to customer and stakeholder enquiries, providing advice and in the preparation of briefings, reports and correspondence. - Support a range of projects, policies and other program initiatives in diverse environments to acquire an understanding of operational, policy, regulatory and governance facets and gain a holistic view of work in the NSW government - Work collaboratively within and across teams and actively support others to achieve agency business outcomes Show less
Product Coordinator, National Products Team - Births, Deaths & Marriages
Feb 2021 - Nov 2021Project Support Officer - Transformation Unit
Aug 2020 - Feb 2021

Service NSW
Nov 2021 - now- Led agile product teams of 6-10 members- Delivered products: Back to School Voucher, Medium Business Flood Grant, Grant Eligibility Checker, Senior's Card- Planned, prioritized and deployed enhanced product features and optimized implementation.- Collaborated as part of multi-disciplinary team to manage end to end product lifecycle, validating product features and design, and collecting and prioritising information to inform product decisions and direction.- Coordinated project planning and execution.- Collected customer requirements, directed testing and conducted ongoing evaluation.- Set goals and formalized policies to maximize team performance and keep project on-task.- Maintained positive stakeholder relations to build strong partnerships. Show less
Senior Product Manager
Mar 2023 - nowProduct Manager, Service NSW for Business
Apr 2022 - Mar 2023Project Coordinator
Nov 2021 - Apr 2022
Licenses & Certifications

PaperCut MF Certified Sales Specialist
PaperCut SoftwareApr 2016
Product Manager Fundamentals
RMIT UniversityMar 2023
Languages
- enEnglish
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