Experience

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  Booking.com

  Mar 2012 - Mar 2017

  Account executive

  As an Account Executive, I was responsible for maintaining key relationships with accommodation partners, ensuring they optimized their presence on the Booking.com platform. I provided training and support to partners on best practices and platform functionalities, helping them improve visibility and performance. My role also included contract management, compliance monitoring, and issue resolution. I collaborated with partners to manage pricing and promotions, driving revenue growth. Additionally, I played a crucial role in onboarding new team members, providing them with comprehensive training on customer service standards and compliance regulations. Show less

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  Tempora travel ltd.

  Apr 2017 - Oct 2017

  Product manager – incoming department

  As Product Manager in the travel industry, I tailored product offerings to meet the specific needs of clients, managing the entire product lifecycle from concept to delivery. I created customized travel itineraries and managed bookings, ensuring that clients received personalized and seamless experiences. My role required a strong customer-centric approach, alongside effective management of supplier relationships and cost-efficient product design. This experience helped me develop a deep understanding of customer satisfaction, relationship management, and the operational intricacies of managing a product line. Show less

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  Gth international ltd.

  Oct 2017 - Apr 2018

  Sales specialist

  As a Sales Specialist, I played a pivotal role in identifying growth opportunities through market research and client acquisition strategies. I developed and executed sales presentations that effectively communicated our value proposition, leading negotiations that resulted in mutually beneficial agreements. My data-driven approach to analyzing sales performance enabled the business to refine its sales strategy and increase market penetration. I also played a key role in strengthening client relationships and contributed to continuous improvement efforts by gathering feedback from both clients and internal teams. Show less

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  Siroko wind club

  May 2018 - May 2024

  Reservations and operations manager

  In this operational leadership role, I managed end-to-end financial operations, including cash flow, invoicing, and financial reporting, ensuring smooth financial processes for clients and partners. I spearheaded pricing initiatives and led negotiations with travel agencies, optimizing revenue generation. I also oversaw recruitment efforts, collaborating with senior management to ensure that the best candidates were hired. My role required a strong focus on process optimization and strategic planning, where I created work schedules that enhanced team efficiency while meeting business demands. My ability to navigate complex operational challenges, resolve conflicts, and ensure excellent customer service positioned me as a key driver of operational success. Show less

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  New wave digital

  Jan 2022 - Jul 2024

  Project manager

  In my latest role as Project Manager, I oversaw a portfolio of strategic projects for global clients like Essity, a leader in the hygiene and health sector. My expertise in project management allowed me to develop comprehensive project plans that clearly defined scope, deliverables, timelines, and objectives. By engaging key stakeholders, I ensured alignment on project requirements, leading cross-functional teams toward successful execution. I managed project meetings, tracked progress, and addressed risks proactively, ensuring all tasks were completed within deadlines. Additionally, I maintained detailed project documentation and provided transparent progress updates to stakeholders. I also organized training sessions to ensure teams were equipped with the necessary tools and knowledge for successful product launches in e-commerce environments, with a focus on delivering measurable outcomes. Show less