Experience

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  Next

  Sept 2012 - Mar 2013

  Cashier customer service

  Christmas temporary staff as a cashier and customer service. Role and duties-Be a first point of contact to all customers, ensuring their experience at the store is smoothly operated. Assisting in finding sizes, offering alternative or collectively design outfits. Cashiers duties involved correct transaction of customers purchase, actively promote seasonal offers and new range of products whilst serving the customer.Christmas shift: early start in handling customers to make sure maximum occupancy is not breached, ensuring all customers have see through bags. Regularly arrange items for size order. Show less

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  Binnewith news

  Sept 2014 - Dec 2015

  Sales attendant

  A condensed off-licence store that caters to the every day need. Serving the basic necessities, tobacco alcohol and small items. During my time i was trained to operate POS till system, adding new stock and price changes on existing stock. Often working with deliveries and bulk order placed online.

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  Buy whole foods online limited

  Feb 2015 - Jul 2016

  Product packing/ online help desk

  Online sales adviser aiding for customers who wish to purchase their products online through the website.Compiling cardboard boxes to safely store and delivery ready packages for organic foods brought online.Attending client calls regarding purchase orders, product returns or general help about a specific product. ▪ Placing orders on behalf of customers through the phone whilst keeping discretion to ensure client details and card information are immediately destroyed for data breach reasons. ▪ Reaching out to existing customers with promotional offers through ▪ Assisting bulk buyers with large orders and in-house customers. Show less

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  Kudos canterbury

  Jul 2016 - Dec 2017

  Kitchen staff / waiter

  Kitchen porter providing the link between the main kitchen and the serving table. Assorting delivers, takeaway, collection orders and packing and preparing it. Maintaining cleanliness within the working area. As well as assisting in preparing starter dishes, rice dishes and deep fried dishes.Assist in all kitchen duties, food preparation, storage and separation of cold storage foods. Kitchen cleanliness, hygiene control and adhering to Food Standard Agency guidelines. Maintaining levels of stock and date checking. Disposal of waste foods.Advising customers on safety regulations and product queries Show less

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  Wembley national stadium ltd

  Feb 2017 - Sept 2017

  Customer service to vip box rooms

  Overseeing customers to their VIP box suite on match days, showing them the planogram of the event and ensuring they are briefed upon emergency evacuation and guidelines to safely exiting the stadium. ▪ Supporting the team with transporting goods to each box room before the guests arrive and ensuring all amenities are fully stocked for the customers to use throughout their stay. ▪ Assisted with till services within one of Wembley’s in-house restaurants for customers to use during half time breaks at peak hours. Show less

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  Smiggle

  Jun 2018 - Sept 2018

  Temporary sales assistant

  Sales assistant aiming to help and please customers with help or advice in purchasing. Till trained to manage sales, returns, or product alterations. ▪ Product merchandising in sync with head office marketing and promotions planograms. ▪ Ensuring individual KPI’s and Store KPI’s are met through extensively approaching customers to consider joining Store Membership and reward schemes. ▪ Product testing and demonstration for children who browse the store. ▪ Advising parents on product queries and inform them to promotional offers and promoting store membership perks and discounts. Show less

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  One stop stores ltd

  Sept 2019 - Feb 2021

  Customer service supervisor

  Oversee the customer service area and sales counter to achieve branch targets, as well as assisting in the effective running of the branch.• Deal with customers on a day to day basis, on the counter, and over the phone, building long term relationships.• Ensure all sales orders are promptly processed to meet all our customers' needs.• Manage and support a team of branch staff, ensuring that we deliver outstanding customer service.• Carry out cash transactions, refunds, and till processes accurately and in accordance with branch procedures.• Keep up to date with your knowledge of products, technology, and regulations. Show less

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  Goto.energy

  Feb 2021 - Oct 2021

  Account analyst

  Duty-• Respond to Assigned tickets of an IT nature from within our ticketing system with an SLA priority.• Responsible for providing first line support and resolve basic issues on first call basis.• Logging and escalating client’s incidents and requests, as well as ensuring escalation notes are adequately presented. • Meet the agreed targets for KPI’s, provide exceptional customer service via telephone and email.• Maintain client documentation and ensure all changes are updated.Key Contributions-• 26- customer trust pilot reviews for individual achievement within 15 of it coming to within my first 2 months, this was the most by any agent.• 7- departmental achievement for team work and inter-departmental cooperation• Consistently adhering to departments KPI’s and making sure as a team we are able to achieve the targets.• Collectively clearing a backlog of 5 months’ worth of accounts that needed to be updated or contacted for renewals.• Engaging in improvement sessions that often bring a positive outcome which helps completing everyday tasks. Certifications- • Time Management• Information Security (GDPR) • General Data Protection Regulation (UK) • Fire Safety • Display Screen Equipment Show less

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  Uk home office

  May 2022 - now

  Immigration officer