Nikita Mehta

Experience

• 

  Titan Company Limited

  May 2016 - Jul 2016

  Sales And Marketing Intern

  • Provide personalized assistance to customers resulting in increased sales and customer loyalty.• Maintain a deep knowledge of products, promotions and customer policies.• Processed transactions accurately and efficiently while promoting additional services.

• 

  HDFC Bank

  Aug 2020 - Jun 2023

  Personal Banker

  Advise customers on bank services for their needs (e.g., loans and credit cards) and have alwaysreceived good feedback score calculated every month● Manage customer bank accounts, including open and close accounts, and oversee transactionsResolve issues related to banking services and accounts● Refer clients to in-house financial experts● Reach out to potential customers to generate new business● Present financial products and services to existing and prospective customers● Perform administrative duties (e.g., entering data into banking software) Show less

• 

  Trinity Institute (Australia)

  Nov 2023 - Dec 2023

  Academic Coordinator

  • Responsible for front office, email and telephone enquiries from current and prospective students, staff, and the public, providing advice or redirecting alternative staff as appropriate.• Enhance the student experience by providing high quality customer services including enquiry management, appointment scheduling, producing identification cards and processing payments for fees and charges.• Process student applications and requests by utilizing various information systems.• Prepare Offer letters and other correspondence in relation to student administration.• Provide administrative support to senior management while ensuring efficient operation of the office. Show less

• 

  Skills Australia Institute RTO52010

  Feb 2024 - Nov 2024

  Student Support Officer

  • Organize orientation programs and activities to help new students transition smoothly into the academic environment.• Implement initiatives aimed at improving student retention rates, such as academic workshops, mentoring programs, or support groups.• Monitor students' academic progress and intervene when necessary to provide additional support or resources.• Maintain accurate records of student interactions, concerns, and outcomes. Generate reports to track trends and identify areas for improvement in support services.• Provide administrative support to senior management while ensuring efficient operation of the office. Show less