Anfisa Makedon

Experience

• 

  Kromtech

  Feb 2016 - Dec 2019

  - Quality Assurance Process Setup and Optimization- Strategy Development for Quality and Compliance- KPI Development and Performance Monitoring- Team Performance Analysis and Issue Resolution- Cross-department Collaboration - Compliance Auditing for Chats/Calls/Scripts in Multiple Languages (Spanish, English, French)- Jira Implementation to Streamline QA Processes- Conducting Standups, Calibrations, and Training Sessions - Department Set Up and Process Implementation- KPI Tracking and Sales Performance Analysis- SOPs and Workflow Development for Sales Teams- Training and Development for Sales Teams- Sales Strategy Implementation- Cross-department Collaboration and Support (Spanish Department) - KPI Development and Monitoring- Team Motivation and Performance Reviews- Department Process Setup and Optimization- Shift Problem Solving and Crisis Management- Onboarding New Team Members- Team Performance Analysis and Continuous Improvement - Selling companies services to customers- Consulting and helping customers

  • QA RA Coordinator

    Sept 2017 - Dec 2019

  • Sales Coach

    Oct 2016 - Sept 2017

  • Sales Team Lead

    Mar 2016 - Oct 2016

  • Sales Agent

    Feb 2016 - Mar 2016
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  Lazarev.Agency

  Jan 2020 - Aug 2020

  Human Resources Manager

  - HR Department Set Up and Process Implementation- Development of Recruitment Processes and SOPs- Full-Cycle Recruitment and Talent Acquisition Management- Creation and Implementation of Performance Review Systems- Growth Plan Development and Employee Career Pathing- ATS and HR Tool Implementation for Efficient Hiring and Tracking- Employee Engagement and Internal Event Management- Budgeting and Resource Allocation for HR Initiatives- Onboarding and Offboarding Process Management- Office Support and Logistics Oversight Show less

• 

  Urban Club

  Aug 2020 - Mar 2021

  Office Manager

  - Office Process Development and Workflow Optimization- Payment Tracking and Financial Oversight- Customer Support and Issue Resolution- Event Planning and Office Administration

• 

  SimplyBook.me

  Mar 2021 - Jun 2021

  HR Manager

  - Managing full-cycle recruitment and onboarding/offboarding processes- Developing and optimizing workflows for recruitment and onboarding- Monitoring employee engagement and performance- Implementing ATS and HR tools to improve hiring efficiency

• 

  Babko Agency

  Jun 2021 - Jan 2024

  - Leading overall company strategy and decision-making- Managing budgets, cash flow, and financial strategies- Directing cross-functional teams and aligning them with company goals- Driving company growth through strategic initiatives- Conducting industry and competitors analysis to support strategic decisions- Overseeing high-level operations and ensuring scalability- Establishing KPIs and monitoring company-wide performance- Managing risks and implementing strategies for long-term success Show less

  • COO

    Mar 2022 - Jan 2024

  • Head Of Operations

    Jun 2021 - Mar 2022
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  Welgo.Space

  Jan 2024 - Dec 2024

  COO

  - Developing and implementing company-wide strategies- Conducting industry and competitors analysis to support strategic decisions- Overseeing daily operations and ensuring alignment with strategic goals- Managing financials, including P&L, cash flow, and budgeting- Monitoring and improving business processes for efficiency- Identifying and managing operational risks- Leading and mentoring teams to drive performance- Analyzing performance metrics to ensure continuous improvement Show less