Mohamed Khalifa

Experience

• 

  Mercedes-Benz Egypt

  Dec 2009 - Mar 2010

  Workshop team leader

  • Allocate the workload to assigned team. • Ensure adequate maintenance of tools, equipment, and other materials in the department. • Ensure that the area is adequately staffed to achieve objectives and that technicians are supplied with the necessary equipment to perform the required tasks. • Assess impact of delays, interruptions or changes in plans and implement appropriate courses of action to minimize issues. • Provide advice and technical assistance to team members. • Review the monthly performance in collaboration with other team leaders to determine where improvements can be made. 더보기 취소

• 

  Mercedes-Benz Egypt

  May 2010 - Sept 2011

  • Schedule Service Appointments. • Obtain customer & Vehicle data and reviews vehicle history prior to the arrival of the customer. • Greeting the customer in a timely manner. • Answer customer calls in timely Manner. • Advice the customers on the care of their car and the value of maintaining their vehicles in accordance with MB Specification. • Notify Team Leader of Incoming work and Check on the progress of repair whole day of all the Job cards created. • Provides Accurate and complete written cost estimates of labor and parts. 더보기 취소 Contact customers if any changes in the Job card need to be done and advice those on the reason for change. • Explain the complete work done by the service team and also the charges for the customer. • Ensure customer vehicle is clean and well serviced before the delivery of the car. • Ensure the customer is well informed of any delays in the service timings and hand over of the car. • Carry out temporary assignments given by the managers as required. Maintain Professional appearance. • Maintain high customer satisfaction. • Ensure final inspection has been carried out before delivering the car to the customer. 더보기 취소

  • Certified Service Advisor

    Apr 2011 - Sept 2011

  • Service Advisor

    May 2010 - Apr 2011
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  Mercedes-Benz Qatar

  Oct 2011 - Apr 2015

  Certified Service Advisor

  - Receive Customer Vehicles for Service and Repair Jobs and raise repair orders. - Technically competent to understand the customer needs and requirements and accordingly raise Service Orders. - Able to provide detailed explanation on jobs to be carried out on vehicle. - Provide detailed explanation and technical justification for additional repairs with cost Estimate and obtain approval from customers. - Ability to advise customers on the required vital jobs. - Selling Value added Services, Service Contracts and accessories 더보기 취소

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  Porsche Centre Doha

  May 2015 - Jan 2021

  - Manages Service department team members including customer service interactions, reports and repairs.- Provides the highest level of customer service with a sales minded attitude while developing lasting customer relationships. - Effectively manages team members including service advisors and technicians to ensure team objectives and sales goals are being carried out.- Displays extensive working knowledge of Porsche standards and practices, including product details and company services offered. - Offers exemplary customer service, including maintaining excellent customer relationships.- Achieved to increase customer satisfaction index (CSI) from 35% to 95% 더보기 취소 - Ensuring Porsche process implementation in regards to customer service.- Direct supervision and coaching of service advisors to insure quality service delivery.- Ensure smooth workflow in the reception area by supervising the preparation of service advisors to meet customer needs.- Initial handling of customer complaints, evaluation and action.- Ensure that all Porsche service processes are adhered to.- Maintain excellent relation with customers. 더보기 취소

  • Service Manager

    Nov 2019 - Jan 2021

  • Reception Manager

    May 2015 - Nov 2019
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  Carzami

  Jan 2022 - Jun 2024

  Operations Manager
• 

  Simplex CNC

  Aug 2024 - Nov 2024

  Aftersales Service Manager
• 

  FRONERI Egypt

  Dec 2024 - now

  Fleet Manager