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William Cronin

William Cronin

Customer Service Associate

Followers of William Cronin94 followers
location of William CroninPhiladelphia, Pennsylvania, United States

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  • Timeline

  • About me

    Senior Operations Administrator for FedEx Ground. Providing Administrative support to facilitate operations and deliver the best service to our customers.

  • Education

    • Kutztown University of Pennsylvania

      2015 - 2020
      Bachelor's degree Business Administration and Management, General

  • Experience

    • Instant Courier

      Jan 2016 - Jun 2017
      Customer Service Associate

      Planned and maintained routes, customer relations, proper handling and shipping of inventory.

    • Philadelphia Parks & Recreation

      Jun 2017 - Mar 2024
      Pool Manager Assistant

      Responsible for the maintenance and scheduled cleanings, handled Customer relations, maintained daily schedule of the pool, responsible for acting accordingly during an emergency situation.

    • FedEx Ground

      Nov 2020 - now
      Senior Operations Administrator

      Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, quality assurance and customer service. Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Serves as a customer's first line of contact for a variety of issues.

    • FedEx

      Sept 2021 - now
      Senior Administrator

  • Licenses & Certifications