Yopi Apriyana

Experience

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  ONE LINK CONSULTING

  Jan 2005 - Dec 2005

  Staff Assistant

  Analyze data client and negotiate a solution for client about law problems and educated to client for their law problem so the client can understand step to finish their problem.

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  Celebrity Fitness

  Jun 2006 - Jul 2006

  Consultant Fitness

  Selling fitness Program and Explain all fitness programs also educated customer how to use for the equipment and monitoring customer to achieve their purpose.

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  PT. XL Axiata Tbk

  Aug 2006 - Apr 2008

  - Maintaining survey customer satisfaction- Reporting survey customer- Monitoring complain for all incoming call to customer service - Handling customer complain- Process end to end customer complain until finished- Delivery product knowledge to customer

  • Assistant Customer Data Analyst (CDA), Service Delivery Contact Management

    Mar 2008 - Apr 2008

  • Customer Services Representative (CS), Service Delivery Contact Management

    Aug 2006 - Mar 2008
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  PT. XL Axiata Tbk

  Jul 2008 - now

  1. To execute key account sales activities to customers classified as Government, Public & Energy key account in order to contribute to Enterprise segment revenue generating effort (including new Customer Aquisition). 2. Managing all sales process and Account Management to ensure delivery of our services to make sure the Key Account satisfaction to all Key Account Customer across Government, Public & Energy industries to ensure delivery of the service (including : managing churn, upselling, cross selling and aftersales service) Show less - Planning & Organizing on XL Project on network quality control. - Delivery End to End test scenario- Coordinating and monitoring product testing. - Ensure the quality of products meet to XL Standard - Ensure the schedule of Project launch.- Ensure all billing running smoothly on product testing by coordinating with team billing- Ensure the product running smoothly in XL network by coordinating with XL Managed Service Partner team.Project Experiences:- 2012 : Amdocs Migration from version 7 to 8.1 version (on schedule without defect) Show less - Maintaining and monitoring target bad debt ratio. - Monitoring Invoice payment Invoice for GSM services corporate customer - Reviewing and giving solution for bad debt account- Maintaining good relationship to customer pic- Providing and presenting weekly Report for collected and outstanding Invoice. Achievement: - Reducing 3 years bad debt on 2 corporate customers by making detail report of invoice and personal approach to PIC. XL got the payment by negotiating the payment terms and discount.- Solving complain problem for 1 company which already complain in 1 year Show less

  • Senior Strategic Account Manager

    Feb 2023 - now

  • Care Taker Head Of Government & Public Sector

    Nov 2022 - Mar 2023

  • Startegic Account Manager

    Apr 2022 - Mar 2023

  • Senior Account Manager Energy, Oil, Minning and Government

    Dec 2017 - Apr 2022

  • GSM Provisioning

    May 2016 - Apr 2022

  • Service Testing Planner - Quality Control, Demand Management and Technology Service

    Aug 2013 - May 2016

  • Service Assurance – Quality Control, Demand Management and Technology Service

    May 2012 - Aug 2013

  • Commercial Support sales, Enterprise & Carrier division

    Feb 2011 - May 2012

  • Officer Commercial support Finance, Enterprise & Carrier division

    Nov 2010 - Feb 2011

  • Finance Corporate Account Management (Collection Corporate)

    Jan 2009 - Nov 2010

  • Recovery and Solutions Department (CSA) Representative, Service Delivery Contact Management

    Jul 2008 - Dec 2008