Princess Smith

Experience

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  Pain Management

  Jun 2021 - May 2022

  Patient Advocate

  High volume office catering 80-100 patients a day, collecting 2000-5000 in payments daily. Meeting with scheduled patients to explain and answer questions. Enrolling patients and providing doctor with daily updated on progress and sales activity. Serving as a liaison between the doctor’s staff and corporate offices.

• 

  MDVIP

  May 2022 - Jan 2023

  Medical Office Specialist

  Scheduling, canceling, and rescheduling patient appointments. Processing payments. Coordinating phone request to refill prescription drug medications in accordance with physician instructions. Entering charges, payments, and balancing the day in EPIC system

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  Oracle

  Jan 2023 - now

  Provide one-on-one in person support and virtually, to client information technology staff. Identify and surface process, workflow, and technical questions to appropriate project team members or content owners. Share knowledge and experiences with associates and team. Apply process design and solution implementation best practices during training events and client support activities. Traveling up to 100% if needed.Provide end-user one-on-one support at client locations to perform high-level solution tasksIdentify and surface process, workflow and technical questions to appropriate project team members or content ownersFacilitate bi-directional feedback between the project team and end users to improve efficiency of communication and issue resolutionProvide feedback to appropriate stakeholders on system adoption and utilizationProvide day-to-day project management for onsite conversion teamExecute system adoption and/or optimization plan for client based on utilization data and targeted outcomes. Show less Provide one-on-one in person support and virtually, to client information technology staff. Identify and surface process, workflow, and technical questions to appropriate project team members or content owners. Share knowledge and experiences with associates and team. Apply process design and solution implementation best practices during training events and client support activities. Traveling up to 100% if needed.Provide end-user one-on-one support at client locations to perform high-level solution tasksIdentify and surface process, workflow and technical questions to appropriate project team members or content ownersFacilitate bi-directional feedback between the project team and end users to improve efficiency of communication and issue resolutionProvide feedback to appropriate stakeholders on system adoption and utilizationProvide day-to-day project management for onsite conversion teamExecute system adoption and/or optimization plan for client based on utilization data and targeted outcomes. Show less

  • SDR Facilitator

    Jan 2025 - now

  • Senior adoption coach

    Jul 2023 - now

  • Senior federal learning specialist

    Jan 2023 - Jul 2023