Katharina O'Keefe

Experience

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  Quidex GmbH

  Jan 2004 - Jan 2006

  Price Analyst
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  Arbinet

  Oct 2006 - Dec 2008

  Strategic Acccount Development

  ARBINET │ A leading provider of innovative voice and IP solutions empowering communications companies to create efficient global interconnections by offering great flexibility in global scale, platform intelligence, and managed solutions.As an Account Manager, I handled all external wholesale relationships with tier 1 telecommunications voice carriers such as Verizon, Cable&Wireless, Telia Sonera, and Telefonica Deutschland. My work included trading international voice minutes on the international wholesale market using in-house, web based, trading applications to achieve monthly revenue objectives. Additionally, I managed trouble ticket resolution for external customers/carriers through CDR analysis and NOC communication while travelling abroad to meet customers in order to improve relationships and maximize financial returns. Show less

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  Lumen Technologies

  Jan 2009 - Oct 2023

  Carrier Sales Manager

  LUMEN TECHNOLOGIES │ A global communications services provider that drives business growth by connecting people, data, and applications through networking, edge cloud, collaboration, and security solutions as well as managed services.As Senior Account Manager, I developed and optimized the voice relationship with the entire account base while ensuring the highest level of customer satisfaction and quality customer experiences. I developed existing accounts by protecting and growing account revenues and margins through in depth understanding of their voice requirements for both termination and origination services. I was also charged with winning new business, including structuring, negotiating, and managing client contracts.During this time, I negotiated and managed reciprocal deals and worked closely with the Buying and Routing teams in order to leverage swaps. Leveraging combined Voice and Data deals, I was able to maximize margins for the Voice business. Show less