Raymond Yuan

Experience

• 

  FlyingBroom Singapore

  Jan 2004 - Jan 2005

  Consultant

  Design, develop, and deployment of large-scale middleware platform for Telecommunication industry. Core technology includes J2EE, JMS, CORBA, XML, CSS, JSP, etc.

• 

  SAP

  May 2005 - Jan 2010

  Sr. SAP Technical Consultant

  Core skillset:- SAP project management in multi-disciplinary projects.- SAP Basis architectural design, sizing, admin, migration, archiving & upgrade.- SAP integration expert & lead (XI/PI, ALE/IDoc, SOA/Web Services).- Proficient in SAP EP, BW, Solman and BPM.- Proficient in ASAP project methodolgy and project management.- Engagement in Presales.Project showcase (customer name omitted):- SAP core-team (2 years) in a major PC manufacturer on M&A and internationalization.- PM in an automative comany's SAP data management project.- PM in a chemical company's financial integration project.- TL in a grid company's ERP upgrade project.- PM/TL in an electric manufacturer's B2B integration project.- PM in an oil/gas company's performance optimization project.- TL in an elevator company's SAP implementation project. Show less

• 

  Avnet

  Jan 2010 - Jul 2016

  Service Delivery Manager, GDC

  Who I work for:Founded in 1921, Avnet Inc (NYSE AVT), the world's largest electronic and technology distributor, was ranked #108 in Fortune 500 (US) in 2015, with annual revenue US$27.9 billion; ~800 suppliers / 100,000+ customers globally; Global employees 18,000+; 30,000 daily shipments.What defines me:**Grow the team** - inline with Avnet GDC's growth, Raymond expanded and now leads multi-disciplinary IT professionals on platform support & solution analysis, with his direct reports across Shanghai & Shenzhen, and some of his direct reports evolve into TL roles.**Engage the customers** - focal point in liaison with regional IT directors/managers on sustaining & project delivery. Handle customer escalations and follow through on RCA/preventions.*Succeed in projects* - plan and track project scorecards, technical resources and deliverable in SAP & digital (multi-millions) projects in AsiaPAC, North America, LAC & EMEA.**Keep lights ON** - enforce ITIL-based follow-the-sun SOP (on SAP, e-commerce, open systems, with 10,000+ enterprise users). Build real time monitoring & alerts with CA Wily/SAP Solman in joint with HP OpenView / Service Now.**Manage evolving technologies** - when it comes to vast technologies in SAP/IBM/Redhat/MS/Oracle/etc, his piority is rather to build competencies among the team, while Raymond stays on top of where tech goes.**Stay compliant** - work with US team, establishing SOX compliant procedure for global operational support. Enforce enterprise effectiveness in operational excellence (e.g. LEAN). Show less

• 

  SAP

  Jul 2016 - now

  Raymond Yuan holds management position within SAP Service China, responsible for service revenue target, delivery excellence, and customer success (from leads to reference), with strong focus in High Tech and Consumer Product, Retail and Life Science Industry territories. His motivation has been striving to not only sustain and grow service business, but also to help strategic customers succeed in their digitization transformation and innovation. His team composes the talents of TQMs, PMs, and Service & Support Leads, with over 20 direct reports at max. Show less Raymond Yuan oversees the premium service delivery team for high tech, strategic (FSI, Government, Public Sector), consumer products and retail industries in SAP China, to help top Chinese customers to sustain and grow with SAP's premium services across IT planning, project success, and operation excellence related value added services, and building SAP reference cases, along the digital transformation journey. Raymond manages the multi-facet service account team of TQMs and Service & Support Leads. He directly reports into the Vice President of Premium Engagement of Digital Business Services Greater China. Show less As the account stewardship role, Raymond drives key account management in strategic & topmost SAP customer in China to ensure revenue enablement, with focus on Hi-Tech and discrete industry. Since this year, he has been driving the service account for one of largest Chinese Hi-Tech companies (among Fortune 100) till now.As the advisor role, Raymond collaborates closely with customer executives (C-level and VPs) in planning and executing Digital Transformation and Innovations. Formalize the strategy with the customer and adopt best practice in implementing new dimension SAP products - S4HANA, Cloud services, Big data, Industry 4.0 etc.At delivery level, he acts as the point of decision-making and escalations, so called Program Director (i.e., over see multiple project releases) to ensure the sufficient level of customer engagement and satisfactory. Show less

  • Director of Industry Group High Tech & Consumers, Service Unit of Customer Success

    Feb 2020 - now

  • Director of Premium Engagement (High Tech, Strategy, CP&Retail), Digital Business Services

    Feb 2019 - Feb 2020

  • Service and Support Lead, Digital Business Services

    Jul 2016 - Feb 2019