Bashayer Alshamsan, ITIL®v4, DevOps®

Experience

• 

  THIQAH

  Feb 2019 - now

  ● Prepare new development plans and implementation programs in order to achieve compatibility between effective business operations and customer satisfaction.● Analyze data to generate business insights to identify weaknesses and recommend necessary changes in the business.● Improve and maintain products to ensure efficient workflow.● Present new demos to clients to explain the details of the products,and to deal with any concerns they may have.● Determine the main objectives of the team and supervise theirimplementation accurately according to a specific timetable.● Coordinate with stakeholders and inform them of all developmentsperiodically.● Prepare periodic technical reports on workflow, achievements,activities, and the most important lessons learned. Show less ● Developed reports on performance metrics to help management teams evaluate the effectiveness of existing programs and made improvements.● Represented Business Operations Team by implementing 30 workshops in 14 different cities.● Analyzed data to identify trends or recommend changes in products or services offered by the organization.● Identified problems and ensured that radical solutions were provided to prevent their recurrence in the future.● Trained staff on new processes or best practices identified during analysis. Prepared business analysis results in a set of reports and discussed them with officials. Show less

  • Product Manager, Lead Specialist

    May 2024 - now

  • Product Manager, Specialist

    Dec 2023 - May 2024

  • Product Business Operation Specialist

    Feb 2022 - Dec 2023

  • Senior Product Business Operations Analyst

    Feb 2019 - Dec 2023