Jonny Lownds

Experience

• 

  Best Western Hotels GB

  May 2007 - Jun 2010

  Team Leader

  My responsibilities were to supervise the running of both restaurant service and functions such as weddings and seasonal parties; to take the lead and to teach less confident staff how the service ran. I would work closely with the management team and help out with other departments, such as Bar, when required.

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  Walt Disney World

  Jul 2010 - Jul 2011

  International College Program

  During this role rotational internship I worked within the Merchandise, Food and Beverage and Front Desk departments at the Disney's All Star Resorts. In merchandise, my duties were to assist customers with their sales and use the computer register. I was also a ‘money counter’ which involved balalancing and auditing the days sales and handling large amounts of money. In food and beverage, I experienced a high volume of guests and rigorously practiced food hygiene. Some of the duties for my front desk role were to check guests into the resort and deal with any of their inquiries and complaints. I would also assign rooms to guests and make up the welcome packs.I became a trainer for new employees within both the merchandise and front desk role. Show less

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  Hilton Worldwide

  Oct 2011 - May 2013

  Guest Service Agent

  At the Hilton Sheffield, I worked as part of the front office team welcoming and checking hotel guests in and out and dealing with any of their inquiries or concerns. As part of my day-to-day activities I would answer telephone calls, handle large amounts of cash and electronic payments, understand and operate OnQ (Hilton’s Property management system) and assist line managers on any task requested of me. Whilst working at Hilton Sheffield I was awarded team member of the month for June 2012 for high performance and great customer service Show less

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  Hilton Worldwide

  Sept 2013 - Apr 2015

  As a J1 intern I experience high levels of guest interaction at a 2 times Connie Award winning property. I started as a Guest Service Agent, then progressed to a departmental trainer and a pre-arrival coordinator.As a pre-arrival coordinator I would overlook a high volume of incoming reservations and anticipate guests needs, honour guest request and reward loyal guests with upgrades and amenities. I would also assist Guest Service Agents with any rooming issues and complications as well as handling a high volume of internal and external calls and emails. Whilst working at Hilton Sheffield I was awarded team member of the month and was a member of the blue energy committee. Show less At Hilton Surfers Paradise, I worked two months as Night Auditor then the following four months as a Guest Service Agent and in the MAGIC (Managing All Guests Incoming Calls) department. I also assisted with Concierge, bell services and Valet. In the Night Auditor role I was responsible for maintaining the professional financial standards of the hotel by managing end-of-day reports, ensuring accuracy, and reporting anomalies. In the MAGIC department I handled a high capacity of calls relating to several guest needs Show less

  • Pre-Arrival Coordinator

    Apr 2014 - Apr 2015

  • Guest Service Agent

    Sept 2013 - Mar 2014
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  Best Western Hotels GB

  May 2015 - May 2016

  Junior Assistant Manager

  At BEST WESTERN Whitworth Hall Hotel I was part of the management team, in a trainee position. I carried out duty management shifts, handling large amount of money, and guiding the food and beverage and reception team to carry out a high level of service.

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  Hilton Hotels & Resorts

  Aug 2016 - Dec 2019

  • Assistant Guest Service Manager

    Mar 2019 - Dec 2019

  • Front Office Supervisor

    Aug 2018 - Feb 2019

  • Group Coordinator - Front Office

    Aug 2017 - Aug 2018

  • Pre-Arrival Coordinator

    Aug 2016 - Aug 2017
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  Signia by Hilton Orlando Bonnet Creek

  Mar 2020 - Nov 2023

  Front Office Manager
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  Conrad Orlando

  Nov 2023 - Aug 2024

  Housekeeping Manager
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  Waldorf Astoria Orlando

  Aug 2024 - now

  Assistant Director of Housekeeping