
Jared Cooper
Help Desk Specialist

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About me
Voice Services/Unified Communications Engineer, RingCentral
Education

O'Fallon High School
2000 - 2004
Experience

Wells Fargo Advisors
Feb 2007 - Apr 2011Help Desk Specialist
Thomson Reuters
Feb 2012 - Feb 2017Configuration and installation of new and break-fix hardware and software for multiple products in the Thomson Reuters lineup. Front line Support for Thomson Reuters Elektron services.
Implementation Engineer
Apr 2013 - Feb 2017Systems Engineer
Feb 2012 - Jun 2013

Mitel
Mar 2018 - Mar 2020Cloud Network Engineer
TechGuard Security
Mar 2020 - Jul 2021Junior Cybersecurity AnalystResponsibilities: • Manage and maintain all aspects of information security for local corporate network and Azure/Microsoft365 Cloud environment. • Monitor, investigate, and resolve security alerts and incidents. • Update and maintain corporate IT Security policies, practices, and standard operating procedures. • Conduct full system vulnerability assessments; provide detailed report for remediation. • Conduct internal email phishing campaigns and quarterly/annual security awareness training for all employees. • Lead Information Systems Security Working Group with members of red/blue team to discuss current trends and bulletins for on-going threats and breaches to ensure TGS’s assets are protected.• Act as backup technical and network support for corporate and government contract employees. Accomplishments: • Migrate VoIP system from prior vendor to Microsoft Teams VoIP system.• Complete overhaul of TGS’s corporate Information Security and Acceptable Use policies, corporate IT, and IT Security SOPs to bring them in line with US Government standards; Cybersecurity Maturity Model Certification (CMMC) Level 3 and NIST 800-171.• Author of full SOPs for all Cybersecurity Specialist work within TGS’s corporate environment.• Author of full System Security Plan as required by US Government standards; CMMC and NIST 800-171.• Completed CompTIA Security+ (SY0-501) Certification Show less
Licenses & Certifications
- View certificate

CompTIA Security+
CompTIAJun 2020
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