Nicole B.

Experience

• 

  Chase

  Feb 2004 - Sept 2014

  • Managed and coached a team of 10-15 personal bankers and tellers in retail banking. • Successfully recruited, interviewed and hired quality employees creating a strong team and positive work environment.• Posted new requisitions in Taleo, screened all candidates that applied for branch level positions and closely worked with assigned recruiters to move desired applicants to interview process• Attended job fairs and recruiting events to find potential candidates • Strong focus on combating misuse of business and consumer accounts at a retail level• Administered all operational functions in the branch including: regulations and compliance, maintaining audit standards, minimizing losses, employee and customer retention, teller transactions, oversight employee scheduling and maintaining various daily, weekly, monthly and quarterly reports.• Analyzed policies with regard to customer service and efficiency, recommending policy changes and process improvements as needed.• Coached and developed tellers on Teller Express and Financial Services Desktop systems, teller transactions, products, policy and procedure, customer service behaviors and sales/teller referrals.• Follow, communicate, and practice appropriate Human Resources policies with employees.• Tremendous focus on the customer experience and building lasting relationships with customers and employees.• Created career development plans for employees and developed optimal employee performance while creating opportunity for growth within our company.• Established effective communication with branch employees, Branch Manager and District manager. Positively influenced team showing commitment regarding sales goals and the customer experience. • Reviewed reporting for the branch; responsible for staying in targets, correcting new account errors, teller cash outages, teller referrals, branch cash average, losses, refund targets, and fee waivers. Show less

  • AVP Assistant Branch Manager

    Jul 2009 - Sept 2014

  • Sales and Service Associate

    Feb 2008 - Jul 2009

  • Senior Teller

    Feb 2004 - Feb 2008
• 

  IBM

  Sept 2014 - now

  Recruited for the areas of: Eastern New York, Western New York, Maine, Vermont, Indiana, Michigan, Central Ohio and Washington for Key Bank.As a Staffing Consultant I work as the project manager and single point of contact for the recruitment team in Eastern New York, Maine and Vermont. I work and consult with the Hiring Managers on the market outlook and develop a strategy for the position and range of candidate experience needed. Set the recruiting team up for success by determining direct networking, target companies, perform in market campaigns and grass root strategies to bolster candidate flow. I develop and assist in the orchestration of hiring events as needed. Responsibilities also include: sourcing, screening, reviewing candidates, scheduling interviews, obtaining feedback from hiring managers and re-calibrate search as needed, complete pre-offer checks and extend offers, create offer, consult hiring manager on salary based on market trends, as well as focus on exceptional candidate experience. I also train and develop new recruiters to the recruiting team and serve as a mentor to tenured recruiters in their career growth. Show less

  • Talent Acquisition Project Manager

    Sept 2019 - now

  • Staffing Consultant- RPO supporting KeyBank

    Sept 2014 - Sept 2019