Rubia Shimizu

Experience

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  National Regulatory Agency for Private Health Insurance

  Dec 2000 - Jan 2016

  Regulatory Specialist

  • Provided exceptional customer service by expertly resolving issues related to Consumer's Law and Private Health Insurance Law. • Communicated effectively with internal and external stakeholders, and provided exceptional customer service by addressing concerns and questions in a clear and timely manner.• Demonstrated exceptional conflict resolution skills by mediating disputes between customers and companies.• Maintained a high level of professionalism, and ensured that all actions were consistent with relevant laws, regulations, and organizational policies.• Exhibited an assertive ability to interpret and apply policies, procedures, and legislation in making claims decisions.• Conducted comprehensive reviews of all relevant information, and exercised good judgment in evaluating claims based on their merits and in accordance with legal and regulatory requirements. • Demonstrated strong leadership skills by providing comprehensive support and training to staff and interns.• Maintained a collaborative and supportive environment, and leveraged excellent interpersonal skills to build strong relationships with team members. Show less

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  Big Top Restaurant

  Feb 2018 - Dec 2018

  Waitress

  • Provided excellence in customer service by welcoming, receiving orders, and serving customers as well as providing a clean and safe environment.• Managed cash, credit, debit payments accurately and quickly using mathematical skills, and cash register functions.• Ensured that orders were fulfilled in a timely manner according to customer requests in a fast-paced environment.• Performed other duties like brewing coffee and preparation of salads.

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  Booking.com

  Mar 2019 - Oct 2019

  Customer Service Specialist

  • Resolved issues assisting clients from all over the world through phone calls and emails, in Portuguese and English, on various topics related to cancellations, requests, performance advice, and set up the properties on the website.• Provided accurate, valid, and complete information by using the right tools, methods, and processes.• Educated clients on how to use the company platform on the registration process and maintenance set-up.• Prepared and submitted accurate reports.

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  HHSVA at McMaster Children's Hospital Parking Office

  Dec 2019 - Mar 2020

  Customer Service Coordinator

  • Provided excellence in customer service by assisting customers in the selection of parking options, parking rates, monthly customer accounts, and other related issues in person, by phone, and email.• Operated POS system, collected customers’ payments, and performed cash register functions.• Managed internal filing system and ran data reports from the automated system access software regarding access activity and payment activity.• Provided a full range of administrative services including reception, data entry, and clerical duties. Show less

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  National Regulatory Agency for Private Health Insurance - Brazil

  Aug 2021 - now

  Regulatory Specialist

  • Apply expertise in legal and regulatory requirements to promptly and accurately respond to document requests from external parties, including customers, private health insurance companies, and Judicial Courts. • Ensure compliance with all applicable laws and regulations governing document disclosure, confidentiality, and privacy.• Perform comprehensive analysis, provide legal guidance, and contribute to the drafting and review of regulatory regulations ensuring accuracy, completeness, and compliance.• Conduct in-depth research, prepare and review legal documents, and provided strategic support to facilitate decision-making and drive positive outcomes. • Develop strong relationships across the organization, and communicate complex legal concepts in a clear and concise manner. Show less