Avery Lam-Hong

Experience

• 

  University of Toronto Mississauga

  Aug 2019 - Apr 2021

  Responsibilities:• Assisted with the pre-arrival support program, including live chat support, student callsupport, and new student advising sessions and webinars• Assisted in the development and delivery of transition programs, such as International andNew-to-Canada Student Orientation, Let’s Talk Series featuring health insurance andwell-being, academic rights, off-campus housing, work, experience and careers, and taxsessions and workshops• Conducted research on institutional best practice and contributing ideas towards newprogram or initiatives the IEC could undertake• Assisted in the development of resources for students that pertain to transition challenges,including a campus resources video, health insurance informational video, and handoutsand brochures with tax, health insurance, immigration or financial information• Collected and assess feedback on programming to inform future program planningactivities• Liaised with campus partners, student groups and student clubs to increase crossdepartmentalcollaboration for the Group Advising portfolio• Created an annual calendar and critical path for programs, workshops, and sessions• Acted as a point of contact for students through in-office triage, peer-to-peer supportappointments and resource referral• Maintained flexible availability in order to hold office hours, attend team meetings and one-on-one meetings, and attend programming• Communicated with students, team, and supervisor in a timely manner• Referred to University policies to answer questions and inform students• Monitored UofT email account daily for work-related emails;Mandatory Training:1. Basic Occupational Health & Safety Awareness Training Program provided by the Officeof Environmental Health & Safety2. U of T AODA Online Training, provided by the Accessibility for Ontarians with Disabilities Act (AODA) Office Show less A. FACILITION• Facilitated workshops and programs to students and youth, following a peer-led model• Assisted with the delivery of community engagement events and services related post-secondaryeducation• Assisted in conducting needs assessment of participants via pre-and-post surveys as well as collectdata to evaluate the effectiveness of CSE programs through fairs, tabling, social media, etc.B. PROGRAM SUPPORT• Supported with the recruitment of student volunteers for access & outreach programs• Updated the CSE website and CCR with information pertaining to access & outreach programs• Ensured learning outcomes are met and materials and logistics are appropriately coordinated• Supported with the scheduling of access and outreach programs; and• Created a promotion plan for access & outreach programsC. COMMUNICATION & ADMINISTRATION• Communicated with your group of students and disseminate information relevant to themregarding university programs and events in a timely manner• Submitted weekly reports summarizing the occurrences, events, and interactions of each week• Referred to University policies to answer questions and inform students• Was respectful and professional at all times; and• Monitored U of T email account daily for work-related emailsD. TEAM DEVELOPMENT• Attended and contributed at regular team meetings as well as at one-on-ones with supervisor; and• Participated in team socials and team buildingE. PROMOTION & EVENT COMMITMENTS• Promoted Student Engagement initiatives and programs through fairs, tabling, social media, etc.• Assisted with CSE events including, but not limited to: Exam Jam, Fall Campus Day, March BreakOpen House; and• Assisted with student hiring initiatives for the Centre for Student Engagement for 2020/2021 Show less

  • Group Advising Team Leader

    May 2020 - Apr 2021

  • Access & Outreach Assistant

    Aug 2019 - Apr 2020
• 

  Trillium Health Partners

  Mar 2020 - now

  The Clinic Clerical Assistant provides clerical support for reception; new referrals processing and information management; and patient administrative services, and performs other duties consistent with the job classification as required.Reception• Greet patients, visitors and staff, directing them to appropriate personnel and/or destination/room, providing assistance as required• Register patients, confirming/validating patient demographic, insurance (including OHIP) and other required information as appropriate.• Explain hospital/department policy and procedures to patients, visitors and staff as necessary (including infection prevention and control)• Answer the telephone, sends/received faxes, responding to enquiries within scope of authority, or, directing to most appropriate person.• Take, prioritize and relay messages for staff and/or patients. Locates staff, pages healthcare professionals as requiredNew referrals processing and information management• Receive and log incoming referrals, review for completion, follow up as required• Create and maintain charts. Ensure required forms are received, completed correctly and put into patient file• Enter patient information and appointments into required databases, updates with appointment and other medical information• Prepare and update patient charts with lab reports, test results and other pertinent information. Scan and copy chart and other information as requiredPatient Administrative Services• Liaise with internal departments and external healthcare facilities to book/cancel tests, appointments.Book interpreters for patients as needed• Prepare clinic lists, identify orders needed as required• Transcribe diagnostic reports, assessments, minutes and correspondence• Respond to and prepare written correspondence in reply to requests for patient information from external institutions within scope of authority• Prepare CDs and other patient information for review by the healthcare professional Show less Duties/Responsibilities:• Infectious Disease Screening (Novel Coronavirus) patients and visitors entering the Hospital or Screening Sites (consists of asking and documenting screening questions +/- Temperature Reading)• At staff entrances, issued mandatory masks and screening staff with the digital tool or screening survey• Assisted patients and visitors with wayfinding to their clinic or department• Delivered and documented patient belongings to inpatient units• Transported patients to ambulatory clinics for appointments• Provided screening and assistance at the emergency entrance• Liaised with internal departments and medical units to resolve situations regarding visitations, agency nurses, and external vendors• Provided direct support and assistance on certain inpatient units as per the request of the charge nurse• Communicated with Clinical Operations Manager (COM) to navigate complex situations• Packaged N95 masks into boxes to later be distributed accordingly to inpatient units throughout the hospital Show less

  • Clinical Clerical Assistant - Diagnostic Imaging

    Jul 2022 - now

  • Screener, Transport Screener & Emergency Screener

    Mar 2020 - Jul 2022
• 

  University of Toronto Mississauga

  Aug 2021 - Apr 2022

  • Summer months were spent planning for all August-November events (which will gain the assistance of Team Assistants to execute) for approximately two-thirds of hours, and assisting with the pre-arrival support program, including live chat support, student call support, and new student advising sessions and webinars for approximately one-third of hours• Assisted in the execution and facilitation of Fall events as pre-planned in the summer months such as International Education Week, online campaigns, etc.• Assisted in the planning and execution of Winter events December-February• Assisted in the planning, execution and facilitation of the Global and Intercultural Fluency Training Series, Language Conversation Circles, International Education Week, Black History Month, International Women’s Day, various online campaigns & more• Assisted with all tasks required to plan, promote and execute on and off-campus events, such as staffing, budget, supplies, marketing and advertising, etc.;• Created timelines and critical paths based on the themes and goals of the IEC programs• Contributed ideas towards new events, programs or initiatives the IEC could undertake• Liaised with campus partners, student groups and student clubs to develop and advance the mission of the International Education Centre and increase cross-department collaboration for the Intercultural Programs Portfolio• Maintain flexible availability in order to hold office hours, attend team meetings and one-on-one meetings with team assistants, and attend programming• Acted as a point of contact for students involved in IEC programming by providing connections to on and off campus resources• Referred to University policies to answer questions and inform students• Monitored UofT email account daily for work-related emails• Acted as a mentor for the team assistants, providing peer support and guidance Show less REQUIRED SKILLS:• Student of UTM in good academic standing• Leadership and student development• Excellent time management• Strong oral and written communication• Organizational skills and attention to detail• Strong facilitation skills• Cross-cultural awareness• Values team work, working effectively with others as well as independentlyRESPONSIBILITIES:FACILITATION & CONTENT DELIVERY• Lead weekly LAUNCH sessions to a group of new to UTM students• Receive and implement feedback to improve sessions• Take a curriculum and deliver the content effectively and in an engaging way• Personalize sessions to make the student experience memorable and unique STUDENT SUPPORT• Meet with students individually to support their needs• Refer students to resources when needed• Work with students towards goals and personal development• Fill out student reports when needed TEAM AND PROGRAM SUPPORT• Develop community within your team.• Engage in conversations and discussions around the sessions being presented to help your team grow and learn from one another.• Collect program feedback from students consistently• Provide additional support for program by attending socials, events, and other LAUNCH related programming. COMMUNICATION & ADMINISTRATION• Communicate with your group of students and disseminate information relevant to them regarding university programs and events in a timely manner;• Submit weekly hour reports and attendance updates to SSC O&T• Refer to University policies to answer questions and inform students;• Be respectful and professional at all times• Monitor U of T email account daily for work-related emailsPROMOTION & EVENT COMMITMENTS• Promote Student Engagement initiatives and programs through fairs, tabling, social media, etc.;• Assist with CSE events including, but not limited to: Exam Jam, Fall Campus Day, March Break Open House; and• Assist with student hiring initiatives for the Centre for Student Engagement for 2020/2021 Show less

  • Intercultural Programs Team Leader

    May 2021 - Apr 2022

  • LAUNCH Leader

    Aug 2021 - Dec 2021
• 

  The Riverwood Conservancy

  Aug 2021 - Apr 2022

  BIO400 Intern

  The internship student at The Riverwood Conservancy will work with bird vocalization data to expand the current Birds of Riverwood Google Earth Story. The student will also have an opportunity test water quality at Riverwood to build baseline data for a Riverwood-supported application. The internship student may also support the delivery of virtual field-trips as well as in-person educational programming, if permissible, given Government, and University policies at the time of placement.• Provided assistance with educational programming, technical/electronic support, field trips, tours, and other programs/initiatives as needed•​ Created a literary review on the topic of therapeutic horticulture and how it positively affects daily life, skills building, goal development, and mental health/wellbeing• ​Edited, revamped, and improved the Google Earth "Birds of Riverwood" project to showcase bird species at the conservancy• Provided both virtual and on-site support to facilitate various programs such as Active Animals, Enabling Gardening, March Break Camp, Bird Buddies, and Animal Tracking• Created a PowerPoint presentation to showcase the work that has been accomplished thus far in my internship experience Show less

• 

  University of Toronto Mississauga

  Jun 2022 - Nov 2022

  ISEF Project Coordinator

  • Researching and analyzing existing intercultural programs and initiatives across the institution in academic, co-curricular, and extra-curricular• Developing and implementing operational plans that support the administrative and project goals• Participate in the collection and analysis of qualitative and/or quantitative data (ie. Environmental scans, interviews and focus groups, surveys, etc.)• Coordinating the completion of the final report by Summer 2023 for submission to the International Student Experience Fund committee• Provide administrative support for the Intercultural, Diversity and Inclusion Professional Development (IDIPD) network• Developing project schedules including milestones, critical path, timelines, deliverables, and reporting Show less