Sara Libbert

Experience

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  ITSD

  Jan 2001 - Jul 2013

  Directly supervise 12 developer staff and 7 Analyst/PM staff. Motivation and team work are high priority.Assist CSM in all duties as directed by providing back up coverage.Ensure all developers and analysts are following priorities, processes and standards. Ensure Strategic Plan set by business stakeholders is followed.Assist with prioritization of all projects and assignments based on weekly communication and status updates to Dept Asst Commissioner and upper management staff. Oversight on all projects and maintenance for ITSD as well as vendor supported projects/applications. Closely work with PMO on all Project forms, PAQ’s and change orders for ITSD. Point of contact for business staff to resolve any department issues, prioritization of work and to ensure project deadlines are met by ITSD staff. Directly communicate with other functional areas of ITSD to resolve any issues that arise.Continued work creating ITSD standards. Show less Serve as liaison between ITSD developers and business stakeholders. Perform duties such as setting project plans, gathering requirements, system documentation, quality assurance testing, task assignment. Work closely with business staff to prioritize tickets and enhancements based on established due dates and overarching department guidance.Work with BA team to establish Business Analyst roles and processes.Project Manager of several applications for dept including large systems like Educator Certification. Project Manager on dept's first Agile Project.Train and mentor new staff. Show less Perform all helpdesk operation duties including research, troubleshooting and applying solutions to all hardware/software and equipment including Blackberry. Support for multiple agencies.Main point of contact for Director's Office calls/tickets. Outstanding customer service required.Part-time (25%) dedicated to PMO in 2011. Assisting in gathering/uploading and updating status reports from agency PM’s to site. Other duties as assigned by PMO.Train and mentor new staff.Worked to get another Helpdesk on track for webapps help line. Assisted in soley completing over 600 tickets and then continued support to maintain a manageable amount of tickets. Established a guideline for troubleshooting tickets and worked with business staff to establish points of contact. Network Administrator for AD, Exchange, WSUS, Netsweeper, Websense & Safeboot.Set up Adobe Connect for dept. Set up trainings and all documentation.Hardware/software inventory administrator. Software Licensing Administrator. Set up a system of Hardware/software licensing tracking for all PO’s. Testing/research and evaluation of new software before implementation. Assist and train end-users with operations of software and new devices. Create user instruction documents. Update instructional documents and record solutions accurately for future reference.Other duties as assigned. Show less

  • IT Supervisor for Application Development

    Nov 2012 - Jul 2013

  • PM/Lead over Analyst Team

    Aug 2012 - Nov 2012

  • Business Analyst

    Aug 2011 - Aug 2012

  • Helpdesk Lead

    Jan 2001 - Aug 2011
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  State of Missouri - ITSD

  Jul 2013 - Apr 2014

  Client Service Manager for ITSD-Elementary & Secondary Education

  Serve as the IT liaison to the Dept of Department of Elementary and Secondary Education in support of IT planning/strategy, navigate all IT needs, procurement of external solutions, and application portfolio support. Managed a large Application Development team supporting multiple projects mission critical projects and maintained an application portfolio of 60+ applications.

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  State of Missouri - Office of Administration

  Apr 2014 - Dec 2016

  Client Service Manager for ITSD - Education

  Serve as the IT liaison to the Dept of Department of Elementary and Secondary Education and Department of Higher Education in support of IT planning/strategy, navigate all IT needs, procurement of external solutions, and application portfolio support. Managed a large Application Development team supporting multiple projects mission critical projects and maintained an application portfolio of 60+ applications.

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  State of Missouri- Office of Administration ITSD-DMH

  Dec 2016 - May 2019

  Client Services Manager for ITSD - Mental Health

  Serve as the IT liaison to the Dept of Mental Health in support of IT planning/strategy, navigate all IT needs, procurement of external solutions, and application portfolio support. Managed a large Application Development team supporting multiple projects mission critical projects and maintained an application portfolio of 150+ applications.

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  State of Missouri

  May 2019 - Jan 2022

  Director of Communications/Web Presence Manager - ITSD

  As Director of Communications, I actively work in the Office of CIO to effectively communicate internal strategy and important information to our 950 team members and our customers. As manager of Web Presence, our goal is to partner with State agencies to increase communication, collaborate and strategize best practices and enterprise solutions in support of enterprise sites. In addition, a was liaison to the Governor's Office and managed the Video Production Team who fully supported all Governor's Office streaming.In addition, create a team information sharing strategy that recognizes and praises the accomplishments of our amazing teams. Leading communications in regard to organizational change when adopting new technologies and methodologies. Scrum advocate! In conjunction with ITSD's Enterprise Project Management Office (EPMO), I assist with project communication strategies in effort to "do the right projects, right."• Lead stronger communication within ITSD as part of a strategic effort • Develop effective project communication plans for high level projects • Increase communication and engagements with our customers• Lead team recognition via internal communication vehicles• Implement culture hacking for positive change management strategies Show less

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  World Wide Technology

  Jan 2022 - now

  As a Services Consultant, I support clients in their technology journeys with a wholistic approach. As a liaison, I help clients by aligning technology, people, and process, in support of their existing and future technology strategies. Client strategy and account support, build and develop client relations and partnerships. Support clients in their missions and help them achieve outcomes through WWT partnerships.

  • Services Consultant

    Jan 2023 - now

  • Associate Client Manager (Services) - Central Region

    May 2022 - Jan 2023

  • Client Development

    Jan 2022 - May 2022