Larry Arko

Experience

• 

  ARUP Laboratories

  May 1999 - Sept 2004

  Exception Handling Representative

  Liaison between ARUP and doctors for consultation for testing of samples.Handled escalated samples that had been compromised.Provided excellent customer service to doctors and clients to retain and build confidence in ARUP.

• 

  Henry Schein One

  Sept 2004 - Feb 2010

  • Provide excellent customer service by resolving client issues.• Customer retention to save escalated customers from exiting.• Train new customers with installations and use of electronic services programs.• Reactivated inactive customers. Responsible for sales of add-on support plans and upgrades.Account management of existing clients. New customer generation.Assist customer in exiting contracts.

  • National Information Systems Account Management

    Jul 2006 - Feb 2010

  • Inside Sales Representative

    Sept 2004 - Jul 2006
• 

  Novell Inc

  Feb 2010 - May 2011

  Sales Support Analyst

  Provided Inside Sales team with detailed renewal data for each customer.Sales support for the renewal team.Created quotes for all renewals within assigned territories.Worked to win back lost customers who have not renewed their contract.Integral part of creating weekly metrics on Sales Support team performance.Directed Sales Analysts weekly activities by creating reports on upcoming renewals.

• 

  Henry Schein One

  Apr 2012 - Oct 2024

  Associate Software Implementation Project Manager at Henry Schein One • Liaison for Indian Health Services • Coordinate training to coincide with software upgrade • Placed HL7 Interface orders • Coordinate additional training for all Enterprise customers • Coordinate additional training for Specialty customers

  • Software Implementation Project Manager at Henry Schein One

    Aug 2022 - Oct 2024

  • Associate Software Implementation Project Manager

    Feb 2022 - Aug 2022

  • Customer Success Manager

    Apr 2019 - Feb 2022

  • Software Implemention Coordinator

    Apr 2012 - Apr 2019