Carol A. Book

Experience

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  Lane Company

  Apr 1999 - Apr 2008

  Special Projects Manager/Sr. Executive Assistant

  Executive Assistant to the President of Development, provided support in all operational areas of developmentSpecial Projects Manager and Executive Assistant to General Counsel and Chief Financial Officer, supported both the legal and financial operations of the companyArranged conferences with institutional investorsHandled MLS Condo Sales & ClosingsDue DiligenceCoordinated set-up of investment funds, i.e., marketing material, legal memoranda, correspondence, database Shopped and generated market compsOrganized equity partners and lender appreciation eventsHired, trained and managed administrative support staffCoordinated foreign investors' site visitsAssisted with preparation of responses to RFP’s Show less

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  ComRent International

  Oct 2009 - Oct 2010

  Executive Assistant - Global Development

  Assisted the Global Development Division with the planning, coordination, deployment, and management of company’s International expansion efforts by combining and drawing upon experience with project management, real estate, electronics and research.

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  Lodgian, Inc.

  Oct 2010 - Sept 2011

  Executive Assistant to CEO and General Counsel

  Provided executive support to the CEO and the General Counsel in the hospitality real estate industry

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  Silverpop, an IBM Company

  Sept 2011 - Sept 2014

  Executive Assistant - Sales and Marketing

  Gatekeeper for busy executives Heavy calendar management Coordinate extensive domestic and global travel itineraries Coordinate offsite meetings and conferences Head of registration for Customer Conferences and Dreamforce Coordinate annual sales kickoff Analytics - run reports from Salesforce.com Prepare and review expense reports Assist with new hire onboarding Back-up EA for CEO Key contact and support for IBM/Silverpop integration process

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  Key Property Services

  Sept 2014 - Sept 2015

  Executive Assistant to CEO

  I providing executive support to the CEO and CFO of this growing real estate investment firm by drawing upon my experience in the real estate industry, CRM, project management, customer service, follow-up and organizational skills.

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  The Strategic Group of Companies

  Sept 2015 - Feb 2016

  Sr. Executive Assistant to Managing Partners

  I provided executive support to the managing partners of this multidimensional real estate investment and advisory firm, assisting in the preparation and management of 1031 Exchanges.Strategic 1031 Exchange Advisors (“SEA”) is a boutique advisory firm and qualified intermediary that provides real estate and tax consulting services for clients structuring complex real estate transactions and asset dispositions. SEA’s global client base includes many of the most sophisticated commercial and residential real estate investors and developers. The firm specializes in the facilitation of tax-deferred like-kind exchanges under Internal Revenue Code Section 1031, and has assisted clients in structuring reverse exchanges, construction exchanges, non-safe harbor exchanges, personal property exchanges, multi-asset business sales, and international exchanges. www.sea1031.com Show less

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  IBM

  Feb 2016 - Apr 2018

  Customer Sales Advocate

  Support team utilizing Medallia’s digital approach with real-time, in-the-moment feedback to transform our client satisfaction process. Monitoring and communicating client NPS (Net Promoter Scores), closing the loop to build better/stronger customer gratification and retention.Retain and grow current client revenue by building customer advocacy, putting customer's needs first. I'm working with top client companies (UPS, Cocoa Cola, Honda) to resolve issues surrounding product performance, services, billing and other related matters. Show less

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  Berkshire Hathaway HomeServices Georgia Properties

  Aug 2018 - May 2019

  Executive Assistant to C-Suite Executives

  Berkshire Hathaway HomeServices Georgia Properties brings a new level of quality to Metro Atlanta real estate. Our comprehensive set of integrated real estate services makes the experience better for our clients. It truly is Real Estate Redefined!https://www.bhhsgeorgia.com/

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  Book Virtual Leverage

  Jul 2019 - now

  Owner and Manager

  Expert Virtual Assistant partnering with Business Owners, Entrepreneurs, & Corp. Execs to facilitate increased productivity to grow your company.https://bookvirtualleverage.com/