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Abhinav Sharma

Abhinav Sharma

Customer care executive

Followers of Abhinav Sharma282 followers
location of Abhinav SharmaGhaziabad, Uttar Pradesh, India

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  • Timeline

  • Skills

    Networking
    Linux
    Microsoft office
    Splunk
    Data center
    Network administration
    Operating systems
    Servers
    Windows
    Routers
    Switches
    Public speaking
    Customer service
    Vmware vsphere
    Esxi
    Connectwise
    Zendesk
    Autotask
    Security information and event management
    Network security
    Incident response

  • About me

    Experienced Associate System Engineer with a demonstrated history of working in the information technology and services industry. Skilled in SIEM(Splunk), Ticketing tools(Autotask, ConnectWise), VMware ESXi, and Linux. Strong information technology professional with a Master's degree focused on Computer Science from ABES Engineering College.

  • Education

    • Punjab Technical University

      2010 - 2013
      Bachelor's degree information technology

    • ABES Engineering College

      2014 - 2017
      Master's degree computer science

  • Experience

    • VCustomer

      Oct 2007 - Dec 2007
      Customer care executive

      worked in inbound sales process (fingerhut)(american process)

    • HCL Infosystems Ltd.

      Jan 2009 - Sept 2009
      Network and desktop support engineer

      • here my job includes installation of os(linux and windows).• maintaining and repairing system hardware. • looking office network.(configuration of printers, switches, troubleshooting various lan, and wan problems)

    • Infotec network solution

      Apr 2012 - Nov 2012
      Network engineer

      worked as field executive supporting network related issues.

    • Cyber Futuristics (India) Pvt. Ltd.

      Jan 2013 - Sept 2013
      Network and system support engineer

      • worked in data center environment with hands-on experience on configuring and maintaining servers, and network devices. • installation of tower and rack servers inside data center along with their connectivity with networking devices like switch, routers, san storage devices. • created virtual servers using vmware vsphere and esxi.• also, looked for system level troubleshooting in the office and bpo inside premises.

    • ProVal Technologies

      Aug 2017 - now

      network operations:--monitoring and analysis of events triggered on splunk siem via correlation(l1).-escalation of threat generated via siem using incident response management.-worked in 24x7 monitoring environment and provided troubleshooting of network-based security issues through kaseya(snmp), traverse(udp) and logicmonitor (saas monitoring and remote-control tool).-managing and reviewing the utm(sophos and webroot) logs and policies.-logging troubleshooting notes and updating customers via ticketing tools like connectwise, zendesk and autotask along with meeting the defined sla.-experience on working cisco meraki, managing security appliances and vpn connections.-experience working on vmware esx/esxi technologies.-co-coordinating with isp in case of wan link down issues.-experience on backup tools like veeam. show less

      • Technical Lead

        Nov 2019 - now

      • Associate System Engineer

        Aug 2017 - now

  • Licenses & Certifications