Sabrina Randolph

Experience

• 

  DeKalb County School District

  Sept 2013 - Nov 2022

  Substitute Teacher

  • Executed student centered lesson plans and modified accordingly throughout the year based on assessed student needs

• 

  ScanTech Identification Beam Systems LLC

  May 2017 - Jul 2017

  Office Assistant

  • Input data from forms, records, reports, and/or other sources into data systems for purposes such as maintaining databases.• Performed other administrative responsibilities as needed

• 

  Boost Mobile

  Aug 2017 - Mar 2018

  Retail Store Manager

  • Resolved a wide range of mobile issues such as email synchronization, voicemail, and cloud service connectivity• Facilitated retail sales of cellular phones and wireless services to the public• Observed retail sale reps selling processes, and ensured delivery of top-tier customer service• Supervised new hire sales training programs and ensured that the required elements are completed• Increased knowledge of telecommunications products and services while managing daily operations Show less

• 

  Best Buy

  Aug 2019 - Oct 2022

  • Delivered profitability by achieving revenue, margin, solutions, and operational targets• Worked closely with other employees to demonstrate, promote, and sell Verizon products and services within the Verizon Phone department• Created a world-class shopping experience for customer by building a trustworthy relationship and providing carrier and product knowledge • Educated users on mobile device capabilities and functions to drive adoption and engagement that met their present and future mobile technological needs • Fielded questions about product features and explained benefits to consumers in a way that was engaging and built excitement around these products and services• Continually adapted mobile procedures to maximize efficiency and effectiveness

  • Verizon Specialist

    Jun 2021 - Oct 2022

  • Mobile and Connected Home Advisor

    Aug 2019 - Jun 2021
• 

  MarketSource Inc.

  Dec 2022 - now

  Associate Engagement Manager

  • Maintain a database of opportunities for funnel and forecast reporting• Utilize support resources and processes to design and present solutions to customers• Handle inbound customer and client team calls and engaging resources to solve problems