Anthony D.

Experience

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  Dimension Data

  Oct 2017 - Feb 2018

  Client Renewal Associate

  •Responsible for knowledge of all pricing and availability in quoting vendor based services for Cisco and other vendor maintenance renewal offerings•Coordinates and manages Moves, Adds, Change and Deletes (MACD) lists from clients and implementing respective changes on vendor website•Responsible for quoting to maximize vendor metric and company goals•Responsible for maintaining up-to-date knowledge on pricing strategies and discount structures for all vendor maintenance renewal offerings•Prepares all special pricing proposals for all requests and RFP’s•Follow-up with manufacturer to check status and ensure order completion•Maintain technical knowledge on various Dimension Data offerings and all vendors Maintains integrity with manufacturer and client for ensuring order accuracy •Processes credit requests with manufacturer upon receipt track and troubleshoot. Then, forwards to Finance for processing credit.•Distributes welcome packs to clients, as needed•Respond to all daily incoming calls and emails from clients regarding company maintenance services, quotations and billing inquiries Show less

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  ScentAir

  Mar 2018 - Apr 2020

  • Manage Salesforce cases on daily bases in a timely manner.• Proactively seek out and identify needed system changes including new releases of SFDC and efficiently roll out new features. Manage system changes without interruption to the user and Communicate system changes to the users.• Gather feedback and requirements from users; Continually seek ways to further enhance the end user experience and make sure functionalities meet the field needs.• Create and maintain fields, custom objects, views, reports, dashboards, campaigns and other Salesforce objects and function. Maintain, enhance and create workflows, functions and configurations within the Salesforce environments.• Manage Saleforce.com hierarchy, profile, user, license, and permission set in response to personnel changes.• Reassign Accounts, Contacts and other items in response to personnel changes.• Maintain security including sharing rules and security levels. Show less •Saves and retains Scentair customers by identifying reasons for request to cancel and overcoming concerns to retain customers.•Provide tailored responses that match the caller’s expectations and demonstrates a sense of urgency for their request while maintaining overall company values.•Execute and retains customers through pre-thought strategies including outbound call renewal customers approaching completion of initial term of contract.•Identify and resolves customer issues by aligning service features, pricing, value payment options and benefits, to meet customer needs•Exercise creative negotiation and sales technique to motivate customers to continue to use ScentAir Services.•Sell additional or upgraded services, while providing a quality customer experience. •Responsible for utilizing multiple customer databases to access, change or input account information for customers.•Creatively negotiate pricing and bundling by making offers of credits and/or discounts according to Company guidelines.•Meets or exceeds budgeted retention goals. Demonstrates the ability to meet individual performance goals/metrics Show less

  • Salesforce Administrator

    Sept 2018 - Apr 2020

  • Inbound Retention Specialist

    Mar 2018 - Sept 2018
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  Spectrum

  Apr 2020 - Dec 2020

  Data Analyst

  • Clean, sort and update client list to most up to date account owner.• Upload client list on RSL and manage renewal lead progress. • Create weekly report on RSL progress. • Communicate with seller on their renewal progress and follow up. • Confirm client removal from the rate action list once they renewed their contract. • Confirm client contract data in Salesforce to Marketing Managers and Accounts Managers. * Locate contract data in Salesforce in order to create leads for Account Managers and Inside Sales Team.• Submit client list to Billing for rate action and provide final report. Show less

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  TPx

  Sept 2021 - Sept 2023

  Business Analyst

  • Serve as a subject matter expert on Salesforce.com, providing support & guidance to Sales on best practices, dealing management and reporting.• Translate strategy into specific business initiatives, develop operational plans, execute, measure, and iterate.• Collaborate on the development, documentation, communication and monitoring of sales process, policy, and compliance for a streamlined operation.• Coordinate with sales stakeholders to validate requirements and feature enhancements requests for Salesforce.com and other related systems.• Identifying key areas of opportunity process automation and optimization for applications to drive critical initiatives delivering improved sales productivity and customer experiences.• Represent Sales on cross-functional corporate project initiatives in areas such as design, testing and implementation.• Participate in the design/implementation process for further operational efficiencies, including business practices, templates, processes, reference guides.• Maintain hygiene of current customer records in Salesforce.com. Show less

• 

  Chicago Pneumatic

  Sept 2023 - now

  CRM Lead/Specialist

  •Develop and execute CRM strategies for Chicago Pneumatic and Desoutter Tools brands to enhance customer acquisition, retention, and loyalty.•Manage and administor the Salesforce platform, ensuring accurate and up-to-date customer data.•Analyze customer data and behavior to identify trends, insights, and opportunities for improvement.•Create and implement targeted marketing campaigns and initiatives based on customer segmentation.•Collaborate with cross-functional teams, such as sales, marketing, and customer support, to align CRM initiatives with business goals.•Identify training opportunities and help sales partners develop a stronger understand of product nuances.•Encourage and support process improvement initiatives identified by team members.•Escalate requests and issues to the appropriate internal team.•Analyze and validate system requirements, and existing business processes.•Train and support employees in Salesforce usage and best practices.•Monitor and report on key performance indicators (KPIs) related to customer engagement, conversion rates, and revenue.•Stay up to date with industry trends and advancements in CRM technology to recommend innovative solutions. Show less