Amy Chavez

Experience

• 

  Streamline Networks

  Jan 2008 - Jan 2011

  • Managed 10+ Field Service Technicians by organizing schedules of service requests, on-site maintenance visits, and daily service boards • Maintained communications with 20+ clients per month to ensure achievement of department goals within project timelines and budgets • Conducted quarterly reviews for the Field Service Technicians to track progress and provide analytical coaching and feedback • Managed and maintained department inventory to ensure fulfillment and distribution of products for sales and service Show less

  • Field Service Manager

    Jan 2009 - Jan 2011

  • Service Coordinator

    Jan 2008 - Jan 2009
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  Streamline Networks

  May 2011 - now

  Service Manager

  • Managed scheduling for 15+ IT technicians and vendors and onboarded 50+ clients to ensure execution within project deadlines • Achieved and maintained a 75% utilization rate within the service department every year throughout an 8-year span • Facilitated all human resources operations including recruitment, interviewing, hiring, and onboarding of 20+ employees • Led monthly staff meetings service meetings to review project agendas, resource planning, quality assurance, and progression of client services • Administered timesheet approval, PTO, expense reporting, travel coordination, and calendar management for all employees Show less