Shreya Bhadra

Experience

• 

  Wipro

  Nov 2021 - now

  Technical Support Administrator

  💡Key Highlights:1. Managed client interactions, including creating Incident/Request Tickets and handling chats and web tickets.2. Collaborated with cross-functional teams to ensure seamless issue resolution and enhance client satisfaction.3. Actively participated in the implementation of a streamlined ticketing system, resulting in a 20% reduction in response time.4. Received positive feedback from clients for consistently exceeding service level agreements (SLAs) and resolving complex technical issues.🚀 Project Highlights:1. Citibank: Led client interactions, implemented a streamlined ticketing system resulting in a 20% reduction in response time, and received acclaim for exceeding service level agreements (SLAs).2. Transfield Services: Streamlined the ticketing process, achieving a 15% reduction in resolution time, showcasing efficiency and a results-driven mindset.3. Rank Leisure Holdings Limited: Managed client inquiries, collaborated with technical teams to enhance system performance, and ensured timely issue resolution. Show less