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Ala Abu-Obaid

Ala Abu-Obaid

IT Technical Manager

Followers of Ala Abu-Obaid1000 followers
location of Ala Abu-ObaidOttawa, Ontario, Canada

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  • Timeline

  • About me

    IT at Canada’s Drug Agency | CEH, ITIL, MCITP, MCSE, CCNA

  • Education

    • Corllins University, USA

      2006 - 2011
      Bachelor's Degree Computer Science

    • National College, Jordan

      1992 - 1994
      Diploma Programming and Systems Analysis

  • Experience

    • Global Information Systems and Trading Group

      Nov 2001 - Jun 2004
      IT Technical Manager

      • Coordinated and supervised a team of technical support professionals• Provided direct support and liaison with clients• Developed hardware and software solutions through Internet research• Provided direct consultations on network, hardware and software options

    • Sitel Group

      Sept 2004 - Oct 2006
      Certified Technical Support Representative

      • Provided knowledgeable multi-level customer support for Dell computers and peripherals, as well as Microsoft software products and relevant 3rd party applications and products• Supported peer-to-peer networks, wireless and Internet connections• Configure and secure wireless routers• Setup print servers and wireless print servers• Performed disaster recovery backups of client data• Solved technical issues related to computer threat removal, including viruses, spyware and Trojans• Initiate remote connection with customer’s computer to resolve technical issues Show less

    • IOSi - Internal Office Solutions Inc.

      Nov 2006 - Jun 2012
      IT Engineer

      Website: www.iosi.ca • Provide onsite and remote professional IT support for IOSi clients• Implement and support Microsoft Windows systems• Support Microsoft Exchange 2003, 2007 and 2010 servers• Configure and maintain Watchguard firewalls and VPN connections• Support networks, wireless, firewalls and internet connections• Setup and maintain remote/local backup and disaster recover systems• Setup and maintain virtualization systems (VMware)• Provide basic support for RedHat Linux OS servers and Mac workstations• Setup, support and maintain HP and Dell servers• Provide Oncall 24/7 support rotation Show less

    • Empower Contracting

      May 2013 - Jul 2016

      • Prioritizes and assigns projects based on direction from management and knowledge of the business needs.• Coordinates activities by scheduling work assignments, setting priorities, and directing the work of subordinate employees.• Evaluates and verifies employee performance through the review of completed work assignments and work techniques.• Identifies team development and training needs and ensures that training is obtained.• Provides guidance to the team in the solution of hardware/software related problems.• Provides project management services as required for designated work efforts.• Presents and implements technological alternatives to streamline functions and improve productivity.• Develops and maintains technology policies, standards and procedures manual; develops and maintains related technology checklists.• Ensures proper security measures have been evaluated and implemented as indicated by company policy and/or best industry practices.• Translates user needs into system requirements with demonstrated skill in presenting information in an effective and understandable manner.• Builds and maintains vendor relationships required for hardware/software support.• Works with project teams to support and enhance the organizations custom designed application. Show less • Plan, implement and maintain a system backup and disaster recovery solutions • Effectively execute all requirement information technology management and procedures.• Install, maintain and troubleshoot physical and virtual servers.• Takes the lead technical role in areas such as Active Directory, Network Administration, Server • Virtualization, Communications, Security, Upgrades and Migrations.• Implement best practices for IT infrastructure configuration and deployment.• Create and maintain IT system documentation datacenter servers and services.• Provide technology consulting and alternatives in support of new systems implementations • Implementation, Administration and configuration of core IT applications such as MS Exchange• Provide ongoing support, maintenance, development for the IT infrastructure. • Perform routine security monitoring and audits to identify any potential issues• Supervises, mentors and provides technical guidance to the IT support specialist team members Show less

      • IT Manager

        Nov 2014 - Jul 2016

      • Senior IT Engineer (Section Head)

        May 2013 - Nov 2014

    • Freelance

      Jun 2016 - Oct 2018
      Senior IT Consultant

      Professional IT consultations, IT services, Virtualizations, Networks, Microsoft systems and IT solutions.

    • Canada's Drug Agency

      Oct 2018 - now
      IT Team member

  • Licenses & Certifications

    • MCSE Certification, Microsoft Certified Systems Engineer

      Microsoft

    • A+ Certification

      CompTIA

    • Network+ Certification

      CompTIA

    • CCNA Certification, Cisco Certified Network Associate

      Cisco

    • Security+ Certification

      CompTIA

    • WCSP Certification, WatchGuard Certified System Professional

      WatchGuard Technologies

    • ITIL®

      EXIN
      Jun 2016

    • MCTS Certifications

      Microsoft
      Jan 2011

    • MCSA Certification, Microsoft Certified Systems Administrator

      Microsoft

    • MCITP Certification, Microsoft Enterprise Messaging Administrator

      Microsoft
      Jan 2011

  • Honors & Awards

    • Awarded to Ala Abu-Obaid
      Empower Contracting, GCC - Overseas Omar Sawaf, Chief Executive Officer Apr 2016 I’ve seen Mr. Abu-Obaid work studiously and with intelligence. He has established good relationships with his colleagues, and during his time in Empower has developed strong leadership and interpersonal skills. His performance at work proves that he is fully capable of fulfilling any position related to his field of expertise. I can state with confidence that he is a motivated and responsible person with a high degree of integrity. As such, I expect that he will be a very positive addition to… Show more I’ve seen Mr. Abu-Obaid work studiously and with intelligence. He has established good relationships with his colleagues, and during his time in Empower has developed strong leadership and interpersonal skills. His performance at work proves that he is fully capable of fulfilling any position related to his field of expertise. I can state with confidence that he is a motivated and responsible person with a high degree of integrity. As such, I expect that he will be a very positive addition to any company that he will be joining. Show less
    • Awarded to Ala Abu-Obaid
      Canada Foundation for Innovation, Ottawa - Canada Carol Belanger, Manager of Information Systems "Ala, I wanted to tell you what a pleasure it has been working with you. You’ve always been there to help everyone at the CFI with a smile on your face and much patience. I really appreciate your hard work, dedication, and the care you showed us and the organization. On behalf of the CFI and me personally, thank you very much for your service and camaraderie"
    • Awarded to Ala Abu-Obaid
      Friedrich Naumann Foundation, Amman - Jordan Dr. Uli Vogt, General Manager "We have always been very satisfied with the efficiency of Mr. Abu-Obaid's work; his troubleshooting was reliable and all the staff at the foundation appreciated his friendly helpful personality over the years"
    • Awarded to Ala Abu-Obaid
      Global Information Systems and Trading Group, Amman - Jordan Zuhdi Alfares, General Manager "Ala has been an excellent team player. He shown excellent assiduity, high efficiency and discipline in addition to his well conduct and good behavior"
    • Awarded to Ala Abu-Obaid
      Internal Office Solutions, Ottawa - Canada Stephan Ellis, Director of Technical Services "Ala is an intelligent and motivated individual. He is more than capable of interfacing with client executives as well as managing a medium sized heterogeneous network. He successfully assisted with the transition of a major account. Peers in my field would often tell me that Ala was interesting to talk to and provided exceptional service that accurately reflected their feedback. I believe that developing quality relationships with industry clients is the responsibility of each IOSi employee… Show more "Ala is an intelligent and motivated individual. He is more than capable of interfacing with client executives as well as managing a medium sized heterogeneous network. He successfully assisted with the transition of a major account. Peers in my field would often tell me that Ala was interesting to talk to and provided exceptional service that accurately reflected their feedback. I believe that developing quality relationships with industry clients is the responsibility of each IOSi employee, and Ala’s consistent contributions to that end are an excellent case in point" Show less
    • Awarded to Ala Abu-Obaid
      Water Efficiency & Public Info of Action (WEPIA / AED), Amman - Jordan Mona Grieser, Chief of Party "Ala is a gifted and talented computer specialist. He has always correctly diagnosed our network, even when the problem wasn't in his domain. He always made himself rapidly available & work efficiently without wasting time. he keeps up to date of computer-related issues. Perhaps as important as his obvious cyber skills is a self-effacing personality and genuine kindness. He is unfailingly polite and good-humored, even under pressure"