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Nthabiseng Maseko

Nthabiseng Maseko

Admin Clerk

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location of Nthabiseng MasekoCity of Johannesburg, Gauteng, South Africa

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  • Timeline

  • About me

    Administration Clerk at Ricoh Electronics, Inc.

  • Education

    • Iphondle Secondary School

      2000 - 2004
      Matric Accounting

  • Experience

    • Legodi Trading CC

      Jun 2012 - Feb 2013
      Admin Clerk

    • Ricoh

      Feb 2013 - Sept 2017
      Administration Clerk

      Division Closed - Retrenched

    • Ricoh Service Advantage

      Feb 2013 - Sept 2017
      Meter Reading Administrator

      Accurately input all meter-readings to be billed on the operating system. Monitor and manage requests from your assigned Opco ensuring all requests are attended to within the specified deadlines meeting/exceedingThe service level requirement. Check requests daily by extracting reports and ensuring all requests are attended to within the 48hrs SLA (no request is to exceed the estimation date) Build and maintain relationships with your customers Ensure that all queries are communicated back to the customer (Originating SSC) within 24hrs of opening the request. Attending to all Complaints, questions, and queries in a professional and friendly manner. Download & Save monthly reports to the share folder Ensure highest level of Quality Attend to upload requests ensuring that all data has been uploaded successfullyEnsure that queries & tickets are resolved ensuring quality and quick response to customers and departmental members eg Billing Analysts Show less

  • Licenses & Certifications

    • MS OFFICE CERTIFICATES

      Ricoh Business Solutions
      Sept 2017