
Clara Chow
Programmer Analyst

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About me
Digital Transformation Manager | SAFe Certified Scrum Master | Microsoft Azure Certifications (multiple)
Education

The Chinese University of Hong Kong
-Hong Kong Institute of Asia-Pacific Studies Diploma in Finance
York University
-Bachelor of Arts - BA Information Technology
Sprott School of Business at Carleton University
-Candidate of Master of Business Administration - MBA Change Management
Conestoga College
-Part-time evening Information Technology Project Management
Experience

Trapeze Group
Jan 2004 - Dec 2005Programmer AnalystDevelop transportation solutions in Web Services and Interactive Voice Response (IVR) in Visual Studio, provide pre-sales support and train key users
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BlackBerry (Research In Motion)
Jan 2006 - Dec 2010Product Lifecycel Managememt (PLM) specialistProvide functional design, customization & implementation of product lifecycle management system (Dassault ENOIVA V6 / Matrix 10.6) for engineering groups and support their activities in PLM on product development and manufacturing.Lead a team to build in-house asset management system to manage change of ownership in corporate handhelds and accessories.

Gap Inc. via CBX Software
Dec 2010 - Nov 2011Delivery Manager (Supply Chain Management System, Independent Consultant)GAP, Inc.USA - onsite point of contact for corporate strategic Supply Chain Management system upgrade to handle sourcing, procurment, logistics and reconciliation in one single system

CN
Feb 2012 - Jan 2014Senior Functional Designer (Logistics System, Independent Consultant)Lead functional design for Intermodal system Order Management module.Design business process and document use cases. Bridge between business and technical team. Design new functions and provide technical document for Less Than Load & Cross-border shipping project. Coach subordinate in functional design best practices.

Michelin
Jan 2014 - Dec 2014PLM Deployment Consultant (Accenture assignment)Upstream program - mass deployment across global plants to streamline raw material handling and target to save expense in storage and reduce waste.To collect and validate material data and build data objects in Product Lifecycle Management (PLM) system for plants in NA.

Accenture
Feb 2014 - Dec 2023Engineering Digitization ManagerExperience in driving the delivery of large complex digital transformation project from realization to co-create, to solution implementation. Plan and establish program management office, execute project activities, monitor roadmap, control risk, communicate project status and build highly performance teams.Expertise in business processes in various domain industries: aerospace, food & drinks, cosmetics, household care, electronics, transportation & banking.Ability to run multi-year, multi-million dollar projects with 100+ resources in Agile distribution framework. Show less

Procter & Gamble
Jan 2015 - Jun 2015Project Manager (Accenture assignment)Digital Innovation Program, Virtual Product Design project - Baby care and formulation products.Manage end to end PLM system & tools integration project, and service transition activities to deploy PLM recipe management system. (Dassault ENOVIA, Enginuity)

Mars
Jan 2016 - Dec 2017Deployment Lead (Accenture Assignment)Lead corporate wide product data merge & transformation. Enable PLM for process industry capabilities to fulfil business needs. Plan & execute materials process alignment among functional groups from acquisition. Lead and facilitate deployment activities among regions and global in Oracle Agile PLM for Process and SAP.

Coty
Jan 2018 - Jun 2018Functional Design Lead (Accenture assignment)Led regional projects to implement product specification approval workflows and migrated product data to corporate Product Lifecycle Management system (PLM) to manage formulation process & compliance. Also participate in integration of 2 corporate product systems after acquisition.

Boeing
Sept 2018 - Jun 2019Solutions Architect (Accenture assignment)The 2nd century systems aim at provide end-to-end process integration in ONE digital platform. Provide expertise to identify and translate business requirements into software design specification. Develop and execute a solution strategy aligned with customer needs and business benefits. Act as visionary and infuse industry in MOM or PLM best practices. Lead and champion the configuration, test and implementation of the solution design. (Dassault ENOVIA)

Hallmark Cards
Sept 2019 - Dec 2019Business Process Lead (Accenture assignment)Digital transformation program - led the business process workshops to transform product design and manufacturing activities into centralized systems (S/4 HANA, FlexPLM, Adobe Creative Cloud, ...) from prototyping, production, to distribution and retail display.

CN
Mar 2020 - Jun 2020Project Manager (Accenture assignment)R2C (Receivable to Cash) program - Led the project activities in S/4 HANA deployment to standardize financial processes (e.g. collections, disputes & payment). To plan and execute cutover & migration of GL (in legacy system) to S/4 FICO with the objective to run in parallel processing.

CIBC
Nov 2020 - Feb 2021Project Manager | Scrum Master (Accenture assignment)Capital Market, CRM Technology-Develop and execute activities related to end-to-end project management, including project plans and estimates, scoping and requirements through implementation and deployment. Proactively monitor, manage and report on execution of deliverables.

Comcast
Mar 2021 - Dec 2021Project Manager | Scrum Master (Accenture assignment)Led a scrum team (with onshore and offshore) to implement billing and payment features for mobile application in Android and iOS. Help the team to remove impediments and empower individuals to outperform. Work with leadership in program managing activities.

Export Development Canada | Exportation et développement Canada
Jan 2022 - Feb 2023Project Manager | Agile Scrum Master (Accenture assignment)Set up Agile project management office and configure Azure and provide templates to manage staffing, training and many program activities. Advise the program on how we may leverage Azure DevOps in delivery. Lead scrum cadence to plan, execute, monitor, control and adjust our delivery processes. Work with client to enforce data sharing guidelines and compliance agreement.

Freelance
Dec 2023 - nowIndependent Consultant (deployment lead, project manager, scrum master)Professional Agile project manager, certified PMP, certified SAFe Scrum Master. Specialized in leading digital transformation in financial industry and product manufacturing.
Licenses & Certifications
- View certificate

SAP PLM in Process Industries
SAPOct 2020 - View certificate

Generative AI at SAP
SAPMar 2024 
PMP (Project Management Professional)
Project Management InstituteFeb 2013- View certificate

Guide Your SAP S/4HANA Project to Success
SAPOct 2020 - View certificate

Digital Supply Chain – From Design to Operate
SAPSept 2020 - View certificate

Build the intelligent edge with Azure IoT Edge
Azure Certification ExamsAug 2020 - View certificate

Securely connect IoT devices to the cloud
Azure Certification ExamsAug 2020 - View certificate

Microsoft Certified: Azure Fundamentals
MicrosoftJun 2023 - View certificate

Certified SAFe® 5 Scrum Master
Scaled Agile, Inc.Dec 2021 
Azure IOT
Azure Certification ExamsOct 2020
Languages
- maMandarin and cantonese
- enEnglish
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