Upendra Athalye

Experience

• 

  Singapore Technologies

  Jul 1997 - Jul 1998

  Software Engineer

  ** Designed and Implemented Automated Cash Collection for all the Bus Depots in Singapore** Design and Development centralizing all Social Services in Singapore

• 

  Mutual Computer Consulting

  Aug 1998 - Jun 2000

  Software Engineer

  ** Automated Time Entry for accurate Project Costing** Knowledge Management for faster Issue Resolution

• 

  Cisco

  Jun 2000 - now

  Drove the strategic business and technology transformation for Cisco’s SaaS and Hybrid Cloud tools and platforms, enhancing the overall user experience for both customers and employees. Spearheaded initiatives to streamline processes, simplify user interfaces, and deliver innovative solutions aligned with evolving business needs. Fostered a collaborative, inclusive, and result oriented work environment, cultivating a high-performing, globally distributed team driven by creativity and mutual respect.Key Achievements:****Championed and Implemented “Smart Bonding” platform to synchronize Customer support tickets with Cisco’s Ticketing System which greatly reduced swivel chair experience and ticket handling time for both customers and support engineers.****Enabled end to end Opportunity forecasting across Cisco by integrating multiple Salesforce Orgs in “Hub & Spoke” architecture boosting data exchange efficiency by 35%, enhancing scalability, security, and reducing lead time.****Led part of strategic initiative to boost marketing campaign effectiveness by consolidating and de-duplicating contacts across platforms, enhancing data integrity and enabling more precise targeting. ****Achieved $400K/year in cost optimizations through architecture simplification, license consolidation, vendor negotiations, and decommissioning unused licenses.****Improved Security posture by 30% by reducing vulnerabilities, optimizing technical debt, and implementing robust governance, monitoring, and audit practices to future-proof the platform architecture.****Developed and implemented a comprehensive DevOps maturity program for CI/CD pipelines achieving 50% efficiency through engineering excellence, cloud migration, and automation. ****Cultivated high-impact partnerships with technology vendors through quarterly business reviews and strategic presentations at industry events, enhancing Cisco’s brand influence and collaboration. Show less Lead creation of Enterprise Entitlement Engine on highly available hybrid cloud environment. Evaluate Business, Operational, Financial & Organizational metrics by developing and implementing Metrics Framework. Met all growing business needs by designing Blueprint pertaining to future proof technology stack. Promoted creative, friendly, and healthy working environment while building high performing global team. Key Achievements:****Drove reduction of service over-delivery by over 10% and boosted entitlement accuracy by 5% over two years, saving $100M, through robust metrics tracking and streamlined entitlement management processes.****Architected a scalable, elastic infrastructure to support 100M+ entitlement transactions, protecting Cisco’s $12B services portfolio and ensuring system resilience during peak loads.****Resolved three-year-old data protection issues, enabling Cisco to secure bids for large, complex deals.****Built, Led and supervised a global team of 105 members while managing $20M+ investment Show less Designed and delivered effective solutions and accomplished higher time to capability/value by devising and implementing data virtualization tools. Ensured on time and accurate collection of Credit Cards information from the Customers in accordance with set payment card industry standards by implementing all the required Tools.**** Enabled new business models of software and subscription Support, representing 50% revenue.**** Operated and transformed service delivery platform by building a new global team of 40 members.**** Improved efficiency of Cisco Support engineers by 5% by developing productivity improvement tools.**** Reduced customer data exposure cases by 12% through data protection initiatives. Show less

  • Director Of Information Technology

    Oct 2021 - now

  • Senior Information Technology Manager

    Nov 2015 - now

  • Information Technology Manager

    Nov 2010 - Nov 2015

  • Information Technology Program Manager

    Nov 2006 - Nov 2010

  • Information Technology Engineer

    Jun 2000 - Nov 2006