Leul Ayenew

Experience

• 

  IFH engineering

  Mar 2019 - Jun 2019

  Civil Engineering Intern

  Kality Ring Road Interchange - Tulu Dimtu Roundabout Road Project

• 

  Douglas Travel Agency

  Jul 2019 - Oct 2019

  Assistant Travel Agent
• 

  IFH Engineering

  Jan 2021 - Nov 2021

  Assistant Site Engineer

  Kality Ring Road Interchange - Tulu Dimtu Roundabout Road Project

• 

  BeU delivery

  Oct 2021 - Aug 2024

  Organized drivers to be ready for orders that will be dispatched to them. Significantly lowered the number of orders that were cancelled because drivers that could be assigned couldn't be found.Organized and followed the daily operations of the call center team that supports drivers with their queries.Led a team of accountants that gave credit and collected money from the drivers. Followed up the daily operations of the logistics and call center teams.Worked on constantly developing strategies to improve the overall efficiency of the department.Managed to significantly improve the on-time delivery of the orders.Significantly improved the order conversion by identifying bottlenecks. Helped the delivery manager follow progress daily progress of tasks allocated to different members of the department.Prepared daily department task reports. Organized drivers to be ready for orders that will be dispatched to them. Significantly lowered the number of orders that were cancelled because drivers that could be assigned couldn't be found.Organized and followed the daily operations of the call center team that supports drivers with their queries.Led a team of accountants that gave credit and collected money from the drivers. Coordinated the different teams that had different functions within the call center to create a harmonious experience for the customer. Led a team of dispatchers that assigned orders to drivers.Worked on developing strategies to improve order assigning process and managed to greatly lower the order assigning time.Prepared weekly schedules for the dispatchers Confirmed the customers with the details of their orders.Placed orders at restaurants.Dispatched orders at restaurants.Approached customers to reorder. Signed up restaurants to work with our company and managed their relationship with our company after they agreed to work together.

  • Logistics Manager

    May 2023 - Aug 2024

  • Delivery Manager

    Nov 2022 - May 2023

  • Associate Delivery Manager

    Sept 2022 - Nov 2022

  • Logistics Manager

    Jun 2022 - Sept 2022

  • Call Center Supervisor

    May 2022 - Jun 2022

  • Dispatch Supervisor

    Feb 2022 - May 2022

  • Call Center Agent

    Nov 2021 - Feb 2022

  • Business Development Representative

    Oct 2021 - Nov 2021
• 

  DHL

  Feb 2025 - now

  Senior Gateway Supervisor