James MacRitchie, BBA, PMP

Experience

• 

  IBM Canada Ltd.

  Oct 2002 - Dec 2019

  IBM Global Technology ServicesBase Growth and Request For Service Service Desk, Deskside and IMAC Service Team Lead

  • Proposal Manager / Project Manager

    May 2017 - Dec 2019

  • Business Process Optimization Delivery Leader

    Jan 2016 - May 2017

  • Global Service Delivery Leader - Mobility Services

    May 2014 - May 2017

  • Delivery Project Executive

    Nov 2012 - May 2014

  • Project Manager

    Mar 2007 - Oct 2012

  • Help Desk Manager

    Dec 2004 - Feb 2007

  • Support Team Lead

    Oct 2002 - Dec 2004
• 

  Self-employed

  Mar 2020 - Oct 2020

  IT Project Manager
• 

  NTT DATA North America

  Oct 2020 - now

  Job Title: Senior Project Manager - InfrastructureResponsibilities and DutiesThe following is an overview of responsibilities and duties, which may change from time to time: - Ensure successful IT project delivery and client satisfaction- Deliver projects on time, within scope, and within budget in both the public and private sectors- Lead complex strategic systems integration projects, responsible for addressing the entire systems development life cycle- Collaborate with the client to develop the project approach, scope and direction and lead end to end project delivery- Develop a detailed project plan and track progress- Create and maintain comprehensive project documentation- Produce project, program, and/or portfolio reporting to multi-stakeholders at senior management levels- Establish and participate in steering committee and stakeholder forums as necessary- Facilitate effective communications with the client, project team members, and all other stakeholders- Manage multi-jurisdiction/multi-stakeholder environments skillfully, creating consensus across diverse groups- Ensure that project tasks and deliverables conform to the client, as well as IT and project management quality standards- Manage resistance to change at all stages of projects- Participate in developing and reviewing RFP responses, providing insight on Project Management methodology and supporting costing estimates Show less

  • PMO Associate Director

    Jan 2024 - now

  • Senior Project Manager

    Oct 2020 - Jan 2024