Anderson Danelon

Experience

• 

  Orange Business Services

  Jan 2009 - Jan 2011

  Service Level Analysis & Reporting

  - Supporting customer service managers.- Analysis for quality of customer network.- Reporting and service development of services, such as: planned change management report, fault management report regarding the customer network. - Data Integrity for the customers’ services on Orange platforms. Reactive / proactive data correction in order to avoid problems.- Member of a process documentation project for Data Integrity.- Technical training administration on Orange tools for new comers for a better adaptation of the new staff.- Reports improvement for either a better visualization or automation.- Excel Macro building.- SQL program usage for queries extraction of the main databases. Exibir menos

• 

  Orange Business Services

  Mar 2012 - now

  - Level two support for incident management proactive/reactive and change management. Providing support to several customers around the globe. Support in the following technologies: Office Communicator, Lync2010/2013,Skype for Business, Exchange 2010/2013/2016, Active Directory, DNS, PowerShell, FIM provisioning, SCOM for proactive monitoring, SharePoint.- Monitoring Servers in different zones around the globe.- Interacting with many teams around the globe for example( network, local engineer, Storage, security, Level 1, level 3, implementation… etc).- Cover activities as Oncall person. Exibir menos

  • Project Manager

    Jan 2022 - now

  • Supervisor and Microsoft Administrator

    Jan 2018 - Jan 2022

  • Microsoft Unified Communications and Messaging Systems Engineer at Orange Business Services

    Mar 2013 - Jan 2018

  • Administrador Lotus Notes

    Mar 2012 - Mar 2013