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Clair Kelly

Clair Kelly

Customer Service Advisor

Followers of Clair Kelly374 followers
location of Clair KellyWidnes, England, United Kingdom

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  • Timeline

  • About me

    Certified LSS Black Belt

  • Education

    • St Peter & Paul RC high school - Widnes

      1994 - 1999
      GCSE

  • Experience

    • Argos Direct

      Oct 2001 - Aug 2005
      Customer Service Advisor

      Taking orders and customer service calls for Great Universal and Argos Direct

    • Home Retail Group PLC

      Sept 2005 - Mar 2016

      Responsible for downloading and embedding a change programme. Leading a customer service team within a contact centre

      • Change Champion

        Jun 2013 - Mar 2016

      • Team Leader

        Sept 2005 - Jun 2013

    • Sainsbury's Argos

      Mar 2016 - Apr 2020
      Continuous Improvement Coordinator

      Responsible for leading continuous improvement initiatives and culture change within a Customer Management Centre.

    • Pets at Home

      Oct 2020 - Mar 2022
      Continuous Improvement Lead

      Develop and lead continuous improvement initiatives and business process management across the contact centre to drive efficiencies and improve quality.I was also responsible for training colleagues to ensure everyone had the right skills to improve ways of working and support a culture of Continuous Improvement.

    • United Utilities

      Mar 2022 - now
      Operational Excellence Specialist

  • Licenses & Certifications

    • Lean Six Sigma Belts

      BQF
      Mar 2018
      View certificate certificate

    • Lean Six Sigma Black Belt (BQF)

      BQF
      Jan 2020